herramientas de IA para gestores de coliving

Answer every resident question.
Handle none of them.

Q: What does Vinny do for resident questions?

Vinny answers residents' everyday questions on WhatsApp, SMS, email and phone, 24/7. It covers wifi, visitor rules, parking, deliveries, bin collections and more. Every conversation is logged in the resident's record.

Q: Where do Vinny's answers come from?

Your own information: building guides, house rules, policies and your PMS. Vinny doesn't guess. If the answer isn't in your information, it passes the question to your team.

Q: Can Vinny give different answers for different buildings?

Yes. Vinny knows which building each resident lives in and answers with that building's rules, from parking to bin days.

Q: Is it safe for Vinny to share wifi codes and access details?

Vinny only shares unit-specific details with verified residents of that unit. Anyone else gets pointed to your team.

Q: What happens when Vinny can't answer?

Vinny tells the resident it's passing the question on. Your team receives it with the full conversation attached, so they can pick it up straight away.

El coliving se nutre de energía, flexibilidad y conexión. Vinny se encarga de la gestión administrativa de cada mudanza, mensaje y solicitud de mantenimiento, liberando a tu equipo para que se enfoque en lo que realmente hace que los residentes renueven.

Reserva una demostración gratuita de 30 minutos

herramientas de IA para gestores de coliving

Answer every resident question.
Handle none of them.

Reserva una demostración gratuita de 30 minutos

herramientas de IA para gestores de coliving

Vinny runs the admin.
You run the community.

Reserva una demostración gratuita de 30 minutos

herramientas de IA para gestores de coliving

Answer every resident question.
Handle none of them.

Reserva una demostración gratuita de 30 minutos

a day with vinny

Every question answered day or night.

Wifi code shared with tenant.

access

Visitor access policy explained.

policy

Parking permit question answered, form link sent.

parking

Weekly summary received: top questions by building.

analytics

Noise complaint sent to your team with full context attached.

escalation

capability

Everything between the question and the right answer.

01

Answer from your own information

Vinny answers from your building guides, policies and house rules, so every reply matches how you run things.

02

Know every building

Parking, bin days and visitor rules differ by building. Vinny gives each resident the answer for theirs.

03

Reply on every channel

Residents ask on WhatsApp, SMS, email or phone. Vinny answers wherever the question lands.

04

Hand over the right cases

When a question needs a person, Vinny sends it to your team with the full conversation attached.

05

Keep answers current

Update a policy once and Vinny uses the new version from the next conversation.

06

Log every conversation

Every question and answer sits in the resident's record, so your team sees the full history.

testimonials

Operators on what changed when Vinny joined the team

el impacto

Michael Howard, CEO

el impacto

Michael Howard, CEO

REDUCCIÓN DEL PERIODO DE DESOCUPACIÓN

TASA DE RESOLUCIÓN POR IA

REDUCCIÓN DEL GASTO EN MARKETING

features

Built around your buildings.

Vinny Voice answering a call from a resident at Flat 12, Harbour Court in four seconds, out of hours. The resident asks for their flat's wifi code and Vinny replies with the network name and password. Phone is highlighted among the channels Vinny covers: phone, Outlook, Gmail, Messages and WhatsApp.

Answers calls in seconds

A resident asks for the wifi code at midnight. Vinny replies in under 10 seconds with the details for their flat.

Vinny knowledge base for Harbour Court, one of 12 buildings, showing Vinny answering from 18 live guides and policies, with coverage by category: move-in, parking, rubbish and recycling, and rent, deposits and fees at 100%, and pets at 84%.

One source of truth for every building

Add your building guides and policies once. Vinny answers from them, building by building.

Vinny's "Needs your attention" view showing two cases escalated to the team today: a noise complaint from Flat 4, Harbour Court, sent with a summary, two photos and the full thread, and a deposit dispute from 12 Elm Yard, passed on as outside policy with the check-out report and conversation attached.

Hard questions reach your team

Complaints, disputes and anything outside your policies go to your team with context, so nobody asks the resident twice.

por qué vinny

¿Por qué los operadores de propiedad eligen a Vinny?

Creado para los sectores residenciales alternativos, Vinny ha sido probado en todas las principales clases de activos residenciales, cuenta con las certificaciones ISO 27001 y SOC 2, y ofrece una alta fiabilidad a escala con un tiempo de actividad del 99,99 %.

Comunicación de calidad profesional

Conversaciones naturales y coherentes a través de voz, WhatsApp, chat y correo electrónico que se adaptan a la identidad de su marca.

Cambio de idioma dinámico

Identifica y responde de forma automática en el idioma de preferencia de cada cliente.

Barreras estrictas

Comportamiento predecible de la IA con medidas de seguridad que garantizan que cada respuesta se ajuste a las políticas de la empresa.

Factual y consistente

Las auditorías de calidad diarias garantizan que cada interacción sea precisa, cumpla con la normativa y sea fiel a la imagen de la marca.

Escalaciones inteligentes

Cuando un caso requiere criterio humano, Vinny lo transfiere con todo el contexto para que su equipo intervenga rápidamente.

Seguro por defecto

Rechaza solicitudes sensibles o no autorizadas, protegiendo sus datos y a su equipo en todo momento.

certificado

Cumplimiento garantizado con SOC 2, ISO 27001, GDPR y la Ley de IA de la UE.

PRIVADO

Sus datos nunca se utilizan para entrenar modelos de Inteligencia Artificial.

ENCRIPTADO

Cifrado de extremo a extremo, tanto en reposo como en tránsito.

ACCESO SEGMENTADO

Las variables verificadas limitan el acceso de los usuarios exclusivamente a sus propios datos en sus sistemas.

50+ integrations

Works in every system
you already use

Connect Vinny to the tools you already use so every conversation is loaded with the right context. Vinny pulls in context from your PMS, takes action, and syncs back so your team has full context without manually re-keying data.

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