AI Property management Teammate
Vinny runs the work.
You run the buildings.
AI that answers every enquiry in under 10 seconds on any channel, then books the viewing, raises the job, and updates the PMS.
platform
The AI teammate built for property.
The AI teammate built for property.
Vinny picks up the work across leasing, maintenance, concierge, finance, marketing and reporting, and shows you every step.
Tasks
Created UnreadTenantAssigneeTaskStatusUnitSource
25 Sep 2026Ewan Haldane
No hot waterTSK-2041126D, Larkfield WharfResident app
No hot waterTSK-2041126D, Larkfield WharfResident app25 Sep 2026Ollie BrennanYC1 bed viewing confirmedTSK-204097Larkfield WharfZoopla
25 Sep 20262Felix HarrowDMPet policy questionTSK-204083Larkfield WharfWebsite
25 Sep 20261Priya LanhamLeaking kitchen tapTSK-2040713B, Larkfield WharfWhatsApp
Leaking kitchen tapTSK-2040713B, Larkfield WharfWhatsApp25 Sep 20261Tom AchterbergDMRenewal decisionTSK-20406612F, Larkfield WharfRenewals
25 Sep 2026Marco BelliniArrears reminder, no replyTSK-204052Flat 404, Larkfield WharfArrears check
Arrears reminder, no replyTSK-204052Flat 404, Larkfield WharfArrears check25 Sep 20264Sofia LindqvistNew member onboardingTSK-204047Room 14, Fennick YardMember app
New member onboardingTSK-204047Room 14, Fennick YardMember app25 Sep 2026Imogen SallisYC2 bed viewing scheduledTSK-204039Larkfield WharfRightmove
25 Sep 2026Grace Okafor-ReidRent query, Direct DebitTSK-2040287A, Copperline HouseWhatsApp
Rent query, Direct DebitTSK-2040287A, Copperline HouseWhatsApp25 Sep 2026Nell WhitcombeHPBroken window latchTSK-2040141C, Larkfield WharfResident app
25 Sep 2026James WhitlockDMCorporate let applicationTSK-203998Larkfield WharfRent Pending Ltd
What vinny does
Nothing waits it's turn.
Nothing waits it's turn.
Vinny picks up the work across leasing, maintenance, concierge, finance, marketing and reporting, and shows you every step.
Hover or click any part of the city
Keep leasing running 24/7.
Vinny answers and qualifies every enquiry in under 10 seconds, day or night, then books the viewing.
Under 10 secondsResponse time, every channel
- Enquiry captureCatch every lead across portals, web & WhatsApp
- Lead qualificationScore & prioritise renters by intent
- Viewings & toursBook, confirm & remind, 24/7
- Referencing & signingAutomated checks, then a signed lease through DocuSign
customer Stories
Operators on what changed
when Vinny joined their team.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
CAPABILITIES
Built around how you work,
not how we think you should.
WHATSAPPVOICEEMAILWebsite
My boiler stopped working this morning.
Sorry to hear that Jack — I’ve logged a P1 ticket and Yasmine will call you within 15 minutes.
Talks like
your team talks.
Vinny reads the situation and replies in your brand voice, across voice, WhatsApp, chat and email.
Language:Español
¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. · ¿Cuándo viene el técnico para la caldera? — Mañana entre las 9 y las 11, Sra. García. ·
Speaks
100+ languages.
Vinny picks up the language on the first message and replies in it automatically.
◆ Knowledge base gap
Is there parking available for guests?
Suggested: two visitor bays on level B1, booked in the resident app. Is that right?
YesNoDraft with AI
Learns
your buildings.
Every task, conversation and bit of context sharpens what Vinny knows about your buildings, and the answers it gives.
◆ Escalated to you
Renewal decision
Resident wants 24 months at the current rent. Outside your renewal policy.
View contextMake decision
Knows when to bring in a person.
Vinny knows the line between routine and judgement. When a case crosses it, the right person picks it up with the thread, photos and policy already attached.
Your team
8 hours a day
With Vinny24 hours a day
Covers every hour.
Leaks at 2am, enquiries on bank holidays, renewals on a Sunday. Covered every hour, without expanding your team.
Never agree a tenancy length change
Never agree a rent change
Follows your policies.
Vinny works inside your policies and refuses anything outside them.
+32
Works in every system you use.
Vinny reads and writes in your CRM, portals, and inbox — no migration, no second system to keep in sync.
diseñado para el sector residencial
One teammate.
Every building you run.
Vinny impulsa el crecimiento de cualquier empresa inmobiliaria y cartera de activos, desde un bloque de 40 unidades de alojamiento para estudiantes (PBSA) hasta una cartera residencial para alquiler (BTR) de 12.000 viviendas.
diseñado para el sector residencial
One teammate.
Every building you run.
Vinny impulsa el crecimiento de cualquier empresa inmobiliaria y cartera de activos, desde un bloque de 40 unidades de alojamiento para estudiantes (PBSA) hasta una cartera residencial para alquiler (BTR) de 12.000 viviendas.
confianza y seguridad
Estamos comprometidos con la seguridad,
privacidad y el cumplimiento normativo.
Nos comprometemos con la seguridad,
la privacidad y el cumplimiento normativo.
Vinny cumple con las normativas ISO 27001, SOC 2 y RGPD, garantizando la residencia de datos en la UE. Sus datos solo potencian las tareas de su equipo, nunca se utilizan para entrenar un modelo compartido.
Vinny cumple con las normativas ISO 27001, SOC 2 y RGPD, garantizando la residencia de datos en la UE. Sus datos solo potencian las tareas de su equipo, nunca se utilizan para entrenar un modelo compartido.
La privacidad es lo primero
Con certificación ISO 27001, SOC 2 y cumplimiento de GDPR. El alojamiento de datos en la UE garantiza que su información nunca sale de la región.
Nunca se utiliza para el entrenamiento
Su información siempre estará disponible únicamente para su asistente de IA. En ningún caso se utilizará para entrenar modelos.
Totalmente encriptado
Todos los datos se cifran en reposo y en tránsito utilizando algoritmos estándar del sector.
Integraciones seguras
Las variables verificadas garantizan que los usuarios solo puedan acceder a sus propios datos dentro de sus sistemas.
CertifiedSOC 2Tipo IIRGPDConformeISO 27001AlineadoUEResidencia de datos
Auditado de forma independiente por Vanta
FAQS
Great questions.
Questions
What does Vinny do for resident questions?
Where do Vinny's answers come from?
Can Vinny give different answers for different buildings?
Is it safe for Vinny to share wifi codes and access details?
What happens when Vinny can't answer?
Answer
Vinny answers residents' everyday questions on WhatsApp, SMS, email and phone, 24/7. It covers wifi, visitor rules, parking, deliveries, bin collections and more. Every conversation is logged in the resident's record.
FAQS
Great questions.
Questions
What does Vinny do for resident questions?
Where do Vinny's answers come from?
Can Vinny give different answers for different buildings?
Is it safe for Vinny to share wifi codes and access details?
What happens when Vinny can't answer?
What vinny does
Nothing waits it's turn.
Vinny picks up the work across leasing, maintenance, concierge, finance, marketing and reporting, and shows you every step.
Hover or click any part of the city
Keep leasing running 24/7.
Vinny answers and qualifies every enquiry in under 10 seconds, day or night, then books the viewing.
Under 10 secondsResponse time, every channel
- Enquiry captureCatch every lead across portals, web & WhatsApp
- Lead qualificationScore & prioritise renters by intent
- Viewings & toursBook, confirm & remind, 24/7
- Referencing & signingAutomated checks, then a signed lease through DocuSign
