The problem
01
Half your leads arrive after hours and move on before you can reply.
02
Your follow-up varies by building and by shift.
03
You spend hours on leads that aren't ready to convert.
04
Admin takes the time you'd rather spend on viewings and closing deals.
05
Slow follow-up on paid enquiries burns your marketing budget.
06
Poor pipeline visibility quietly costs you leases.
AI OPERATING LAYER
Connect enquiries, qualification, applications, lease signing, move-in, and upsell into one AI operating layer.
lead qualification
Fast lead qualification
Respond to leads in seconds so they don’t go cold.
NEW LEAD
Union Canal Park
KL
Kelly Ling
QUALIFIED
REPLY TIME · 1S
PROSPECT CREATED
NURTURE
Lead nurture & re-engagement
Follows up cold or unresponsive leads automatically.
RE-ENGAGEMENT
3 LEADS
Day 1 follow-up
SENT
Day 2 nudge
SENT
Reply received
END
book viewings
Automatic viewing scheduling
Book viewings and send reminders to boost show-up rate.
CHOOSE A TIME
Unit 2A
11
MON
12
TUE
13
WED
14
THU
15
FRI
11:00
2:00PM
3:30PM
5:15PM
REMIND
Viewing reminders & rescheduling
Send reminders to cut no-shows.
VIEWING REMINDER
UNIT 2A
KL
Kelly Ling
CONFIRMED
REMINDER WED 3PM
REFERENCE
Applications & referencing
Process applications and run the right checks automatically.
APPLICANT CHECKS
IN PROGRESS
ID verified
PASS
Fraud check
PASS
Income checked
PASS
SIGN
Contract & e-signing
Collect deposits, share the contract automatically, and capture digital signatures automatically.
CONTRACT & DEPOSIT
UNIT 2A
Deposit
PAID
Contract
SENT
E-signed · Docusign
SIGNED
MOVE IN
Frictionless move-ins
Communicate and send applicant reminders every step of the way.
MOVE-IN CHECKLIST
80%
CO-APPLICANTS ADDED
DOCUMENTS PROVIDED
LEASE SIGNED
DEPOSIT PENDING
ORGANISE
Easy-to-find documents
Applicant summary and key documents, all in one place.
KELLY LING
3 FILES
Proof of ID
VERIFIED
Proof of income
VERIFIED
Signed lease
MONETISE
Monetise your move-ins
Boost NOI with move-in upgrades and additional services.
RESIDENT ADD-ONS
UNIT 2A
Parking upgrade
£185/mo
Utilities
£75/mo
Contents insurance
£12/mo
FEATURED · SELF-GUIDED TOURS
Prospects view on their schedule — no agent, no key handover, no friction. Vinny verifies the prospects identity and issues a time-limited mobile key.
VERIFIED
Identity checked via Stripe before any key is issued.
TIME-BOUND
Mobile keys expire automatically after the viewing.
ALWAYS ON
24/7 availability with a full, logged audit trail.
SELF-GUIDED TOUR
UNIT 2A · 7:00PM
01
Tour booked
CONFIRMED
02
ID verified · Stripe
PASS
03
Mobile key · Unloc
ISSUED
04
Access window
7:00–7:30PM
THE IMPACT
Connect enquiries, qualification, applications, lease signing, move-in, and upsell into one AI operating layer.
20
%
VOID PERIOD REDUCTION
96
%
AI RESOLUTION RATE
33
%
MARKETING SPEND REDUCTION
<10
s
RESPONSE TIME
24/7
ALWAYS ON COVERAGE
2× faster leasing cycles
Your pipeline keeps moving 24/7, reducing delays between enquiry, viewing, application, and lease.
90%+ of leads stay engaged
Prospects get timely, relevant responses at every step, so conversations don’t stall or go cold.
Teams feel confident and in control
Everyone can see what’s moving, what’s stuck, and what needs attention, without chasing updates or guessing.
3× higher lead-to-tenant conversion
Turn more enquiries into residents with faster, consistent, context-aware actions.
60% reduction in inbox volume
Routine questions and follow-ups are handled automatically, leaving your team with fewer messages.
why vinny
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Human-quality communication
Natural, consistent conversations across voice, WhatsApp, chat, and email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep every response on policy.
Factual and consistent
Daily quality audits ensure every interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it over with full context so your team steps in fast.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
certified
SOC 2, ISO 27001, GDPR, and EU AI Act compliant.
PRIVATE
Your data is never used to train AI models.
ENCRYPTED
Encrypted at rest and in transit, end to end.
SCOPED ACCESS
Verified variables keep users to their own data in your systems.
integrations
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Docusign
Unloc
Mews
Yardi
MRI
Arthur
Pipedrive
Rightmove
Zoopla
OnTheMarket
WhatsApp Business
Gmail
Outlook
Calendly
Stripe
Homeppl
customer success
"Vinny has trebled our weekly viewings and our conversion to lease has increased significantly."
"It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants."
trust & security
Privacy-first
ISO 27001, SOC 2 & GDPR compliant. EU data residency means your data never leaves the region.
Never used for training
Your data is only ever accessible to your AI teammate. It's never used to train models.
Fully encrypted
All data encrypted at rest and in transit using industry-standard algorithms.
Secure integrations
Verified variables ensure users can only access their own data inside your systems.
