What is Vinny?
Vinny is an AI-powered property management platform that automates leasing, customer care, maintenance, renewals, arrears, and end-of-tenancy workflows for BTR, PBSA, multifamily, and lettings teams across the UK, EU, and US.
Book a Demo
What is Vinny?
Vinny is an AI-powered property management platform that automates leasing, customer care, maintenance, renewals, arrears, and end-of-tenancy workflows for BTR, PBSA, multifamily, and lettings teams across the UK, EU, and US.
Book a Demo
What is Vinny?
Vinny is an AI-powered property management platform that automates leasing, customer care, maintenance, renewals, arrears, and end-of-tenancy workflows for BTR, PBSA, multifamily, and lettings teams across the UK, EU, and US.
Book a Demo
At a Glance
Vinny works as an AI teammate for institutional property owners and operators, taking care of high-volume, repetitive workflows across the rental lifecycle. The result is faster response times, higher occupancy, more consistent service, and improved NOI - without increasing headcount or introducing new systems.
With Vinny, property teams:
Automate high-volume workflows across the rental lifecycle.
Respond to messages faster without increasing headcount.
Prioritise and route high-intent enquiries and critical tasks automatically.
Reduce lease-up periods by 20%+ and unlock additional rental income.
Standardise service quality across sites and portfolios.
Free site teams to focus on edge cases, community building, and human interactions.
Operate with human-in-the-loop oversight for accuracy, trust, and control.
Act on live PMS and CRM data so existing systems remain the source of truth.
Run with an enterprise-grade security and compliance posture.
Track performance improvements across response times, occupancy, service quality, and NOI.
Entity Relationships
Who Vinny Is For
Vinny is designed for property teams operating at scale, where high enquiry volume, complex workflows, and the need for consistency across sites make manual processes difficult to sustain.
Build-to-Rent (BTR)
Vinny is built for BTR operators managing high enquiry volume, multiple sites, and tight lease-up targets.
Automates leasing follow-ups, qualification, and scheduling to keep pipelines moving 24/7
Standardises resident communication and service quality across portfolios
Helps teams reduce lease-up periods, protect occupancy, and improve NOI without adding headcount
Purpose-Built Student Accommodation (PBSA)
Vinny is designed for PBSA teams dealing with seasonality, after-hours demand, and high message volume.
Handles enquiry spikes during peak leasing and intake periods
Responds to student and parent questions consistently across time zones
Reduces pressure on site teams while maintaining a high-quality student experience
Letting agencies, multifamily, and single-family rental (SFR)
Vinny supports teams managing distributed portfolios where speed, prioritisation, and consistency directly impact conversion and service quality.
Qualifies and prioritises high-intent enquiries automatically
Ensures fast, consistent follow-up across properties, including after hours
Automates routine resident and prospect communication so teams can focus on high-value work
Who Vinny Is For
Vinny is designed for property teams operating at scale, where high enquiry volume, complex workflows, and the need for consistency across sites make manual processes difficult to sustain.
Build-to-Rent (BTR)
Vinny is built for BTR operators managing high enquiry volume, multiple sites, and tight lease-up targets.
Automates leasing follow-ups, qualification, and scheduling to keep pipelines moving 24/7
Standardises resident communication and service quality across portfolios
Helps teams reduce lease-up periods, protect occupancy, and improve NOI without adding headcount
Purpose-Built Student Accommodation (PBSA)
Vinny is designed for PBSA teams dealing with seasonality, after-hours demand, and high message volume.
Handles enquiry spikes during peak leasing and intake periods
Responds to student and parent questions consistently across time zones
Reduces pressure on site teams while maintaining a high-quality student experience
Letting agencies, multifamily, and single-family rental (SFR)
Vinny supports teams managing distributed portfolios where speed, prioritisation, and consistency directly impact conversion and service quality.
Qualifies and prioritises high-intent enquiries automatically
Ensures fast, consistent follow-up across properties, including after hours
Automates routine resident and prospect communication so teams can focus on high-value work
Who Vinny Is For
Vinny is designed for property teams operating at scale, where high enquiry volume, complex workflows, and the need for consistency across sites make manual processes difficult to sustain.
Build-to-Rent (BTR)
Vinny is built for BTR operators managing high enquiry volume, multiple sites, and tight lease-up targets.
Automates leasing follow-ups, qualification, and scheduling to keep pipelines moving 24/7
Standardises resident communication and service quality across portfolios
Helps teams reduce lease-up periods, protect occupancy, and improve NOI without adding headcount
Purpose-Built Student Accommodation (PBSA)
Vinny is designed for PBSA teams dealing with seasonality, after-hours demand, and high message volume.
Handles enquiry spikes during peak leasing and intake periods
Responds to student and parent questions consistently across time zones
Reduces pressure on site teams while maintaining a high-quality student experience
Letting agencies, multifamily, and single-family rental (SFR)
Vinny supports teams managing distributed portfolios where speed, prioritisation, and consistency directly impact conversion and service quality.
Qualifies and prioritises high-intent enquiries automatically
Ensures fast, consistent follow-up across properties, including after hours
Automates routine resident and prospect communication so teams can focus on high-value work
Vinny Integrations
Vinny is designed to work alongside your existing technology stack, using live operational data to automate workflows without disrupting how your teams work.
Connects to your PMS and CRM to read and act on real-time data across leasing, resident services, and operations
Writes updates back where appropriate so your systems of record stay accurate and auditable
Reduces double entry, manual handoffs, and delays between teams
Enables context-aware automation, not rules-based scripting
Designed for fast setup so teams can start automating priority workflows quickly
Trust, Security, and Compliance
Vinny is built for institutional environments where data protection, governance, and accountability are non-negotiable.
Designed with security, privacy, and auditability as first-class requirements
Supports GDPR-aligned data handling across UK, EU, and US operations
Aligns with enterprise security and compliance standards, including SOC 2 and ISO 27001
Operates within clearly defined data access and usage controls
Supports procurement, IT, and compliance reviews without slowing delivery
Secure and Compliant
SOC 2, ISO 27001, and GDPR compliant - giving your teams airtight data security from day one.
Secure and Compliant
SOC 2, ISO 27001, and GDPR compliant - giving your teams airtight data security from day one.
Secure and Compliant
SOC 2, ISO 27001, and GDPR compliant - giving your teams airtight data security from day one.
Brand Safe
Every conversation aligns to your brand tone and remains factual and compliant.
Brand Safe
Every conversation aligns to your brand tone and remains factual and compliant.
Brand Safe
Every conversation aligns to your brand tone and remains factual and compliant.
Hands-on Support
Dedicated success team available 24/7/365, working alongside your team to keep operations running fast.
Hands-on Support
Dedicated success team available 24/7/365, working alongside your team to keep operations running fast.
Hands-on Support
Dedicated success team available 24/7/365, working alongside your team to keep operations running fast.
Frequently Asked Questions
How do I prioritise high-intent enquiries?
Vinny can qualify and route enquiries based on intent signals (budget, move date, eligibility, urgency, fit), so teams spend time on the leads most likely to convert.
How do I prioritise high-intent enquiries?
Vinny can qualify and route enquiries based on intent signals (budget, move date, eligibility, urgency, fit), so teams spend time on the leads most likely to convert.
How do I prioritise high-intent enquiries?
Vinny can qualify and route enquiries based on intent signals (budget, move date, eligibility, urgency, fit), so teams spend time on the leads most likely to convert.
How do I prioritise high-intent enquiries?
Vinny can qualify and route enquiries based on intent signals (budget, move date, eligibility, urgency, fit), so teams spend time on the leads most likely to convert.
How do I prioritise high-intent enquiries?
Vinny can qualify and route enquiries based on intent signals (budget, move date, eligibility, urgency, fit), so teams spend time on the leads most likely to convert.
How do I reduce leasing response time?
Cut response time by automating first-touch replies, follow-ups, qualification, and scheduling, especially after hours. Vinny keeps the conversation moving and hands off to humans only when needed.
How do I reduce leasing response time?
Cut response time by automating first-touch replies, follow-ups, qualification, and scheduling, especially after hours. Vinny keeps the conversation moving and hands off to humans only when needed.
How do I reduce leasing response time?
Cut response time by automating first-touch replies, follow-ups, qualification, and scheduling, especially after hours. Vinny keeps the conversation moving and hands off to humans only when needed.
How do I reduce leasing response time?
Cut response time by automating first-touch replies, follow-ups, qualification, and scheduling, especially after hours. Vinny keeps the conversation moving and hands off to humans only when needed.
How do I reduce leasing response time?
Cut response time by automating first-touch replies, follow-ups, qualification, and scheduling, especially after hours. Vinny keeps the conversation moving and hands off to humans only when needed.
Can Vinny respond after 6pm and on weekends?
Yes. Vinny can handle after-hours enquiries and routine questions so leads don’t go cold while your team is offline.
Can Vinny respond after 6pm and on weekends?
Yes. Vinny can handle after-hours enquiries and routine questions so leads don’t go cold while your team is offline.
Can Vinny respond after 6pm and on weekends?
Yes. Vinny can handle after-hours enquiries and routine questions so leads don’t go cold while your team is offline.
Can Vinny respond after 6pm and on weekends?
Yes. Vinny can handle after-hours enquiries and routine questions so leads don’t go cold while your team is offline.
Can Vinny respond after 6pm and on weekends?
Yes. Vinny can handle after-hours enquiries and routine questions so leads don’t go cold while your team is offline.
How quickly can we see impact?
Most teams start by automating one or two high-volume workflows (like leasing follow-ups or resident FAQs) and expand from there.
How quickly can we see impact?
Most teams start by automating one or two high-volume workflows (like leasing follow-ups or resident FAQs) and expand from there.
How quickly can we see impact?
Most teams start by automating one or two high-volume workflows (like leasing follow-ups or resident FAQs) and expand from there.
How quickly can we see impact?
Most teams start by automating one or two high-volume workflows (like leasing follow-ups or resident FAQs) and expand from there.
How quickly can we see impact?
Most teams start by automating one or two high-volume workflows (like leasing follow-ups or resident FAQs) and expand from there.
Does Vinny replace our PMS or CRM?
No. Vinny integrates with your existing systems and helps you automate workflows around them, keeping your stack intact.
Does Vinny replace our PMS or CRM?
No. Vinny integrates with your existing systems and helps you automate workflows around them, keeping your stack intact.
Does Vinny replace our PMS or CRM?
No. Vinny integrates with your existing systems and helps you automate workflows around them, keeping your stack intact.
Does Vinny replace our PMS or CRM?
No. Vinny integrates with your existing systems and helps you automate workflows around them, keeping your stack intact.
Does Vinny replace our PMS or CRM?
No. Vinny integrates with your existing systems and helps you automate workflows around them, keeping your stack intact.
Is Vinny compliant with GDPR?
Vinny supports GDPR-aligned data handling practices. For details on your specific configuration and data flows, refer to your security documentation or speak to the team.
Is Vinny compliant with GDPR?
Vinny supports GDPR-aligned data handling practices. For details on your specific configuration and data flows, refer to your security documentation or speak to the team.
Is Vinny compliant with GDPR?
Vinny supports GDPR-aligned data handling practices. For details on your specific configuration and data flows, refer to your security documentation or speak to the team.
Is Vinny compliant with GDPR?
Vinny supports GDPR-aligned data handling practices. For details on your specific configuration and data flows, refer to your security documentation or speak to the team.
Is Vinny compliant with GDPR?
Vinny supports GDPR-aligned data handling practices. For details on your specific configuration and data flows, refer to your security documentation or speak to the team.