At a Glance
Vinny works as an AI teammate for institutional property owners and operators, taking care of high-volume, repetitive workflows across the rental lifecycle. The result is faster response times, higher occupancy, more consistent service, and improved NOI - without increasing headcount or introducing new systems.
With Vinny, property teams:
Automate high-volume workflows across the rental lifecycle.
Respond to messages faster without increasing headcount.
Prioritise and route high-intent enquiries and critical tasks automatically.
Reduce lease-up periods by 20%+ and unlock additional rental income.
Standardise service quality across sites and portfolios.
Free site teams to focus on edge cases, community building, and human interactions.
Operate with human-in-the-loop oversight for accuracy, trust, and control.
Act on live PMS and CRM data so existing systems remain the source of truth.
Run with an enterprise-grade security and compliance posture.
Track performance improvements across response times, occupancy, service quality, and NOI.
Entity Relationships
Vinny Integrations
Vinny is designed to work alongside your existing technology stack, using live operational data to automate workflows without disrupting how your teams work.
Connects to your PMS and CRM to read and act on real-time data across leasing, resident services, and operations
Writes updates back where appropriate so your systems of record stay accurate and auditable
Reduces double entry, manual handoffs, and delays between teams
Enables context-aware automation, not rules-based scripting
Designed for fast setup so teams can start automating priority workflows quickly
Trust, Security, and Compliance
Vinny is built for institutional environments where data protection, governance, and accountability are non-negotiable.
Designed with security, privacy, and auditability as first-class requirements
Supports GDPR-aligned data handling across UK, EU, and US operations
Aligns with enterprise security and compliance standards, including SOC 2 and ISO 27001
Operates within clearly defined data access and usage controls
Supports procurement, IT, and compliance reviews without slowing delivery
Secure and Compliant
SOC 2, ISO 27001, and GDPR compliant - giving your teams airtight data security from day one.
Brand Safe
Every conversation aligns to your brand tone and remains factual and compliant.
Hands-on Support
Dedicated success team available 24/7/365, working alongside your team to keep operations running fast.
Frequently Asked Questions
What counts as a task?
A task is a unit of work Vinny is involved in, like answering a leasing enquiry, booking a viewing, answering a resident question, or triaging a maintenance issue. Each outcome does not represent a separate task. For example, if a leasing inquiry comes in and goes on to book a viewing, that remains one task. However, if someone starts a leasing inquiry, doesn't proceed, and then three days later starts a new leasing inquiry, that will create a second task.
What happens if we go over our monthly task allowance?
Going over your monthly task allowance might be a signal that you need to move to the next tier. This is not always the case if you're using a specific set of features, in which case top-up packs are available.
Why don't you publish prices?
Because the right plan depends on your portfolio, task volumes, and how you want to deploy. A demo takes 30 minutes, and you'll leave with a clear picture of what Vinny would handle for your team and what it would cost.
Which tier is right for us?
Standard suits teams automating their highest-volume work. Premium suits operators running Vinny across the full rental lifecycle. Enterprise suits portfolios that want unlimited scale and a dedicated deployment team embedded in their team. The best first step is booking a call and we'll map your operation to the right plan.
What's the difference between guided and embedded deployment?
With guided deployment, your team configures Vinny with structured support: onboarding sessions, support documentation, training, and a priority SLA through your first month. With embedded deployment, a dedicated deployment team works inside your team, executing the roadmap and staying until the agreed outcomes are live.
How long does deployment take?
Guided deployments follow a structured 90-day onboarding programme, and most teams have Vinny resolving tasks on the first day. Embedded engagements are delivered against agreed milestones and so there is no standard length of engagement.
Can we start with an assessment before committing to a plan?
Yes. Our Experience Audit and Mandate Review are designed for exactly this - they show you where Vinny would have the most impact across your portfolio before you commit to a tier or deployment model. There may be a cost to run these as a standalone project.
Does Vinny work with our existing systems?
Yes. Every tier connects to the existing integrations we have in Vinny, this covers most mainstream tech stacks. Premium adds a custom integration, and Enterprise includes unlimited custom integrations.
Is Vinny secure and compliant?
Yes. Vinny is ISO 27001 and SOC 2 certified, GDPR compliant, and compliant with the EU AI Act, with a full audit trail and SLA governance in every tier.
How quickly can we get started?
Vinny includes guided onboarding, structured deployment and training, so your team is live quickly.