Co-living runs on energy, flexibility, and connection. Vinny handles the admin behind every move-in, message, and maintenance request — so your team is free to build the thing that keeps residents renewing.
Co-living runs on energy, flexibility, and connection. Vinny handles the admin behind every move-in, message, and maintenance request — so your team is free to build the thing that keeps residents renewing.
Co-living runs on energy, flexibility, and connection. Vinny handles the admin behind every move-in, message, and maintenance request — so your team is free to build the thing that keeps residents renewing.
High turnover, flexible leases, and residents who expect instant answers mean community managers spend their days on admin instead of the thing they were hired to do.
Vinny handles the admin so your team can build the community that keeps residents renewing.
features
Vinny releases community managers from their desks
Vinny releases community managers from their desks
Keep leasing running 24/7
Every enquiry responded to and qualified automatically in real time.
Answer messages instantly
Instant responses in your brand tone, 24/7, across every channel residents use.
Get full portfolio visibility
Visibility of every building, brand, and event to flag what needs attention.
Keep residents in the loop
Automatic updates at move-in, during maintenance, and renewal.
Remove friction from move-in day
Documents collected, chased, and synced to your PMS and CRM automatically.
Triage maintenance consistently
Service requests captured, triaged, and routed to the right contractor.
the impact
Your team stops running the building. They start building community.
Your team stops running the building. They start building community.
20%
Void period reduction
96%
AI resolution rate
2x
Increase in sales velocity
<10
second response time
trust & security
Community runs on trust. So does Vinny.
Community runs on trust. So does Vinny.
Enterprise-grade security built for the relationships that matter most.
Privacy-first and compliant
Vinny is SOC 2 and GDPR compliant and we offer EU data residency so that your data never leaves the region.
Your data is never used for training
Your data is only accessible to your AI teammate and is never used to train AI models.
Your data is fully encrypted
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Secure integrations
We use verified variables to ensure users can access only their own data in your systems.
✓Issues captured with full detail, triaged instantly, routed to the right contractor
Flexible lease management
✕Move-ins, swaps, and move-outs managed manually across disconnected systems
✓Every transition automated with the correct workflow applied by lease type
Multi-site consistency
✕Siloed teams, uneven service quality across buildings
✓One platform, standardised workflows, consistent service everywhere
Renewal management
✕Renewals missed or chased too late, avoidable voids
✓Renewal sequences triggered automatically at the right moment for every resident
Out-of-hours requests
✕Requests queue overnight and over weekends
✓Routine queries handled 24/7, urgent situations escalated immediately with full context
Staff workload
✕Community managers stretched across admin, phones, and follow-ups
✓Vinny handles the repetitive work so your team focuses on retention and community
faqs
Frequently asked questions
How does Vinny help with resident retention in co-living?
Retention is driven by how residents feel day to day. Vinny keeps communication fast and consistent — proactive renewal outreach, quick maintenance resolution, and instant answers to everyday questions all reduce the friction that causes residents to leave.
Can Vinny integrate with our existing property management software?
Yes. Vinny integrates directly with PMS, CRM, and messaging platforms. Your team keeps the systems they already use — Vinny connects them and removes the manual work in between.
Does Vinny work across multi-site co-living portfolios?
Yes. Team members, site managers, and portfolio leads each get their own view of what's happening across the portfolio — without duplication or manual reporting. One platform, consistent service across every building.
How does Vinny support maintenance and compliance for shared amenities?
Service requests are captured with full context, triaged automatically, and routed to the right contractor. For compliance-critical items — certificates, inspections, and recurring checks — Vinny tracks deadlines and flags what's outstanding before it becomes a problem.
Can Vinny manage communication for residents on different lease types?
Yes. Vinny applies the correct workflow based on lease type — short-stay, long-stay, or serviced — so every resident receives the right communication at the right moment without your team configuring each case manually.
How does Vinny handle the high turnover of leases in co-living?
Vinny automates every stage of the leasing cycle — enquiry qualification, viewing scheduling, document collection, and move-in admin. When a room becomes available, the pipeline reactivates automatically. Your team doesn't manage the transition; Vinny does.
What is AI automation for co-living operators?
AI automation for co-living handles the high-volume, repetitive tasks across leasing and operations — qualifying enquiries, collecting documents, answering resident questions, routing maintenance, and driving renewals — without manual input for each interaction. Vinny acts as an AI teammate across your workflows, keeping every room full and every resident looked after around the clock.
