Instant answers for every tenant, everytime
Every day, your team answers the same questions - bins days, door codes, Wi-Fi passwords. It’s time-consuming, repetitive, and pulls them away from higher-value work. Vinny is more than a property management AI chatbot. It’s a teammate that answers instantly, learns from every interaction, stays on-brand, and makes sure no resident is left waiting.
What an AI tenant support system unlocks for your property operations team
Speed
Provide instant answers, 24/7.
Focus
Eliminate repitition and keep your team focused on people, properties, and growth, not admin.
Consistency
Give the same accurate answer every time.
Scalability
Support more residents without extra staff.
Experience
Keep tenants happier with faster, self-serve solutions.
The AI advantage in tenant support
Vinny replies instantly and adapts to your way of working
Fast to setup and easy to integrate, Vinny gives your team the instant capacity to capture every opportunity, scale service, and deliver consistent results.
Respond to 100% of messages instantly.
Handle 100% of common questions without human input.
Reduce CRM tickets by up to 70% with no additional staff.
Vinny takes a few hours to setup and delivers instant capacity and measurable results.
Vinny fits into your existing workflows with seamless integration to your PMS, CRM, and portals.
Vinny works 24/7, is fluent in 200+ languages, and speaks in your brand voice.
Grow your portfolio without hiring
Institutional owners and operators use Vinny to lease faster, reduce costs, and deliver consistently high-quality resident experiences, without adding headcount.
£2.2m+ net operating income
Instant response times and doubled enquiry to viewing conversion rates.
Lead to let time cut from 21 days to 5
Better applicants, faster viewings, and less admin.
Maintenance resolved in 2 days, not 3 weeks
Instant triage, resolution, and escalation to fix issues fast.
