a day with vinny
Wifi code shared with tenant.
Visitor access policy explained.
Parking permit question answered, form link sent.
Weekly summary received: top questions by building.
Noise complaint sent to your team with full context attached.
capability
01
Answer from your own information
Vinny answers from your building guides, policies and house rules, so every reply matches how you run things.
02
Know every building
Parking, bin days and visitor rules differ by building. Vinny gives each resident the answer for theirs.
03
Reply on every channel
Residents ask on WhatsApp, SMS, email or phone. Vinny answers wherever the question lands.
04
Hand over the right cases
When a question needs a person, Vinny sends it to your team with the full conversation attached.
05
Keep answers current
Update a policy once and Vinny uses the new version from the next conversation.
06
Log every conversation
Every question and answer sits in the resident's record, so your team sees the full history.
testimonials
01
<10
sec
AI response time on every channel
02
24/7
Coverage, including holidays and weekends
03
100
%
Of queries answered by AI
features
Answers calls in seconds
A resident asks for the wifi code at midnight. Vinny replies in under 10 seconds with the details for their flat.
One source of truth for every building
Add your building guides and policies once. Vinny answers from them, building by building.
Hard questions reach your team
Complaints, disputes and anything outside your policies go to your team with context, so nobody asks the resident twice.
why vinny
Why property operators choose Vinny.
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Human-quality communication
Natural, consistent conversations across voice, WhatsApp, chat, and email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep every response on policy.
Factual and consistent
Daily quality audits ensure every interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it over with full context so your team steps in fast.
Works inside your systems
Syncs both ways with your PMS, CRM and listing portals, so every reply uses live data and every action lands where your team already works.
certified
SOC 2, ISO 27001, GDPR, and EU AI Act compliant.
PRIVATE
Your data is never used to train AI models.
ENCRYPTED
Encrypted at rest and in transit, end to end.
SCOPED ACCESS
Verified variables keep users to their own data in your systems.
