Trusted by the fastest-growing institutional property owners and operators
Trusted by the fastest-growing institutional property owners and operators
Trusted by the fastest-growing institutional property owners and operators
Where reactive maintenance and scheduled servicing breaks
Where reactive maintenance and scheduled servicing breaks
Where reactive maintenance and scheduled servicing breaks
As portfolios grow, the gap between planned and reactive maintenance widens and teams get stuck in response mode, preventative servicing slips, and teams lose control
Requests come from everywhere and nothing is standardised
Requests come from everywhere and nothing is standardised
Everything is marked urgent so real risks are buried
Everything is marked urgent so real risks are buried
Reactive fixes drive unnecessary OPEX
Reactive fixes drive unnecessary OPEX
Teams spend more time coordinating than solving issues
Teams spend more time coordinating than solving issues
There's no single source of truth or confidence in portfolio data
There's no single source of truth or confidence in portfolio data
Compliance risks sit silently in spreadsheets
Compliance risks sit silently in spreadsheets
Requests come from everywhere and nothing is standardised
Everything is marked urgent so real risks are buried
Reactive fixes drive unnecessary OPEX
Teams spend more time coordinating than solving issues
There's no single source of truth or confidence in portfolio data
Compliance risks sit silently in spreadsheets
Maintenance breaks when it’s split in two
Maintenance breaks when it’s split in two
Maintenance breaks when it’s split in two
Reactive repairs and scheduled compliance shouldn’t operate in separate workflows but most portfolios still treat them that way.
Reactive Maintenace
Scheduled Servicing & Compliance
Run maintenance as one connected system
Run maintenance as one connected system
Run maintenance as one connected system
Vinny brings reactive repairs, contractor coordination, and compliance into one automated system; cutting admin, protecting OPEX, and giving your team control back.
Respond Instantly to Issues
Investigate maintenance issues immediately and triage 24/7
Respond Instantly to Issues
Investigate maintenance issues immediately and triage 24/7
Respond Instantly to Issues
Investigate maintenance issues immediately and triage 24/7
Consistent Issue Triage
Clear, consistent triage with photo-backed evidence
Consistent Issue Triage
Clear, consistent triage with photo-backed evidence
Consistent Issue Triage
Clear, consistent triage with photo-backed evidence
Instantly Resolve Simple Issues
Solve common issues immediately, reducing unnecessary call-outs
Instantly Resolve Simple Issues
Solve common issues immediately, reducing unnecessary call-outs
Instantly Resolve Simple Issues
Solve common issues immediately, reducing unnecessary call-outs
Smart Categorisation & Escalation
Complete visibility across reactive and scheduled work
Smart Categorisation & Escalation
Complete visibility across reactive and scheduled work
Smart Categorisation & Escalation
Complete visibility across reactive and scheduled work
Scheduled Service Alerts
Stay ahead of servicing and compliance deadlines
Scheduled Service Alerts
Stay ahead of servicing and compliance deadlines
Scheduled Service Alerts
Stay ahead of servicing and compliance deadlines
Book Contractors Automatically
Work order & contractor scheduling runs through a single workflow
Book Contractors Automatically
Work order & contractor scheduling runs through a single workflow
Book Contractors Automatically
Work order & contractor scheduling runs through a single workflow
The impact of maintenance automation on your property operation
The impact of maintenance automation on your property operation
The impact of maintenance automation on your property operation
When maintenance workflows run automatically, teams spend less time in choas and more time resolving complex issues.
77%
AI Resolution Rate
2.5M
Monthly Active Users
2.5M
Monthly Active Users
77%
AI Resolution Rate
77%
AI Resolution Rate
100%
Issues Triaged by AI
2.5M
Monthly Active Users
2.5M
Monthly Active Users
100%
Issues Triaged by AI
24/7, 365
Maintenance That Never Sleeps
2.5M
Monthly Active Users
2.5M
Monthly Active Users
24/7, 365
Maintenance That Never Sleeps
24/7, 365
Maintenance That Never Sleeps
<10sec
Response Time
<10sec
Response Time
Your team will feel the impact in weeks, not quarters
3x faster resolution windows
Facilities and preventative maintenance automation turn reactive firefighting into controlled execution
3x faster resolution windows
Facilities and preventative maintenance automation turn reactive firefighting into controlled execution
3x faster resolution windows
Facilities and preventative maintenance automation turn reactive firefighting into controlled execution
30% lift to satisfaction and retention
Faster issue resolution protects resident satisfaction and retention
30% lift to satisfaction and retention
Faster issue resolution protects resident satisfaction and retention
30% lift to satisfaction and retention
Faster issue resolution protects resident satisfaction and retention
Less OPEX leakage with fewer callouts
Instant resolutions and on-time servicing turn reactive maintenance into a predictable cost centre
Less OPEX leakage with fewer callouts
Instant resolutions and on-time servicing turn reactive maintenance into a predictable cost centre
Less OPEX leakage with fewer callouts
Instant resolutions and on-time servicing turn reactive maintenance into a predictable cost centre
Teams feel confident and in control
Everyone can see what’s moving, what’s stuck, and what needs attention, without chasing updates or guessing.
Teams feel confident and in control
Everyone can see what’s moving, what’s stuck, and what needs attention, without chasing updates or guessing.
Teams feel confident and in control
Everyone can see what’s moving, what’s stuck, and what needs attention, without chasing updates or guessing.
Works with your existing maintenance systems
Works with your existing maintenance systems
Works with your existing maintenance systems
Vinny connects to your PMS and maintenance tools to automate workflows, without replacing your processes that already work.
Built for modern property teams
Built for modern property teams
Trusted by property teams at scale
Trusted by property teams at scale
Trusted by property teams at scale
Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.
Alvaro Vallespin Terry
Head of Sales & Technology
GravityCo
Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.
Alvaro Vallespin Terry
Head of Sales & Technology
GravityCo
Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.
Alvaro Vallespin Terry
Head of Sales & Technology
GravityCo
Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.
Alvaro Vallespin Terry
Head of Sales & Technology
GravityCo
A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.
Amit Kumar
Head of Operations, UK
Heimstaden
A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.
Amit Kumar
Head of Operations, UK
Heimstaden
A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.
Amit Kumar
Head of Operations, UK
Heimstaden
A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.
Amit Kumar
Head of Operations, UK
Heimstaden
200,000+
Homes trust Vinny
200,000+
Homes trust Vinny
200,000+
Homes trust Vinny
200,000+
Homes trust Vinny
10,000+
hours of Vinny powered conversation
10,000+
hours of Vinny powered conversation
10,000+
hours of Vinny powered conversation
10,000+
hours of Vinny powered conversation
Vinny has trebled our weekly viewings and our conversion has increased as well.
Sunny
Negotiator, UK
Heimstaden
Vinny has trebled our weekly viewings and our conversion has increased as well.
Sunny
Negotiator, UK
Heimstaden
Vinny has trebled our weekly viewings and our conversion has increased as well.
Sunny
Negotiator, UK
Heimstaden
Vinny has trebled our weekly viewings and our conversion has increased as well.
Sunny
Negotiator, UK
Heimstaden
It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.
Bhavin Thakrar
Director
Venture Residential
It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.
Bhavin Thakrar
Director
Venture Residential
It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.
Bhavin Thakrar
Director
Venture Residential
It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.
Bhavin Thakrar
Director
Venture Residential
Secure leasing software.
Trusted by enterprise.
Secure leasing software.
Trusted by enterprise.
Secure leasing software.
Trusted by enterprise.
Privacy-first and compliant
Vinny is SOC 2 and GDPR compliant and we offer EU data residency so that your data never leaves the region.
Privacy-first and compliant
Vinny is SOC 2 and GDPR compliant and we offer EU data residency so that your data never leaves the region.
Privacy-first and compliant
Vinny is SOC 2 and GDPR compliant and we offer EU data residency so that your data never leaves the region.
Privacy-first and compliant
Vinny is SOC 2 and GDPR compliant and we offer EU data residency so that your data never leaves the region.
Your data is never used for training
Your data is only accessible to your AI teammate and is never used to train AI models.
Your data is never used for training
Your data is only accessible to your AI teammate and is never used to train AI models.
Your data is never used for training
Your data is only accessible to your AI teammate and is never used to train AI models.
Your data is never used for training
Your data is only accessible to your AI teammate and is never used to train AI models.
Your data is fully encrypted
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Your data is fully encrypted
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Your data is fully encrypted
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Your data is fully encrypted
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Secure integrations
We use verified variables to ensure users can access only their own data in your systems.
Secure integrations
We use verified variables to ensure users can access only their own data in your systems.
Secure integrations
We use verified variables to ensure users can access only their own data in your systems.
Secure integrations
We use verified variables to ensure users can access only their own data in your systems.
Why property operators choose Vinny
Why property operators choose Vinny
Why property operators choose Vinny
Built for real-world property operations, proven, compliant, and reliable at scale.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Frequently asked questions
Frequently asked questions
Frequently asked questions
Take back control of maintenance
Take back control of maintenance
Take back control of maintenance
Take back control of maintenance