what you can see with vinny
Real-time property analytics across every building, grouped into three views: what's happening now, why it's happening, and what needs you.
View 1 — What’s happening now
Performance · Live
All buildings
Enquiries, viewings booked, engagement rate, enquiry-to-viewing conversion, and resolution rate, updating live. Filter by building, channel, or time period to see exactly what's working and what isn't.
Enquiries
1,284
↑ this period
312
↑ this period
Engagement rate
71%
↑ vs last
Enquiry → viewing
24%
↑ vs last
AI Resolution rate
92%
stable
4.3s
every channel
Response timing
Per-turn response times calculated from real message timestamps, across every channel. See where Vinny is fast, and catch any channel running slower than it should.
0.6s
SMS
4.3s
3.0s
Voice
4.3s
Out-of-hours demand
The share of enquiries that arrive after the office goes dark, month by month. See exactly what Vinny is covering overnight, and make the case for 24-hour coverage with numbers, not guesswork.
Jan
Feb
Mar
Apr
May
Jun
View 2 — Why it’s happening
Conversation funnel
Track every stage from first message to confirmed viewing. Find the exact point where residents drop off, then fix it.
Enquiry
1,284
Replied
998
Pre-qualified
587
Viewing
312
Biggest drop · reply → pre-qualified
Pre-vetting form analysis
See which question makes applicants abandon the form. Drop-off by question, rejection reasons, and vetting outcomes, so you can improve the form instead of accepting the completion rate you've got.
Right to rent
4%
Employment
9%
Proof of income
27%
Guarantor
12%
Lead source breakdown
Where your best leads actually come from, by source, referral domain, housing type, and country. Put acquisition spend behind what converts, not just what brings volume.
Rightmove
31%
conv 28%
Direct / website
24%
conv 19%
Zoopla
22%
conv 14%
Referral
12%
conv 12%
Escalation analytics
Escalation trends, response times once escalated, and the top reasons behind them. Close the gaps that cause hand-offs, and watch escalation volume fall over time.
Down 38% · top reason: complex maintenance
View 3 — What needs your attention
Lost leads
Conversations where someone completed pre-qualification but never booked a viewing, surfaced automatically. Follow up before the lead goes cold.
J. Mensah
pre-qualified 2h ago
No viewing
R. Idris
pre-qualified 5h ago
No viewing
T. Novak
pre-qualified 1d ago
No viewing
Resident frustration
Conversations where Vinny has picked up frustration as it happens, flagged so someone can step in before it escalates.
Flat 12, Granby Place
heating, 3rd message
Flagged
Flat 7, Oakwell
deposit query
Flagged
Integration health
Last sync time for every connection, PMS, calendar, CRM, in one status card. One glance confirms everything's live.
PMS
Synced 2 min ago
Calendar
Synced 1 min ago
CRM
Synced just now
All connections live
Follow-up visibility
Which chasers are active, what's been delivered, what's failed, across every campaign, in one tab.
Renewal reminders
Active · 214
Viewing follow-up
Active · 38
Deposit returns
Delivered
Maintenance survey
2 failed
a moment with vinny
You open Vinny. Overnight, 35 conversations were handled, 194 replies sent, and 5 viewings booked, all while the office was closed. Average response time across every channel: 4.3 seconds. A week ago, that picture would have taken a morning of exports to assemble, if you could pull it together at all. Now you can see the two buildings driving most of the demand, the one channel lagging behind, and the three leads sitting in the attention tab waiting for a follow-up before lunch.
Overnight summary · Tue 07:42
Office closed
Conversations handled
35
while you slept
Replies sent
194
across all channels
Viewings booked
5
overnight
Avg response time
4.3s
every channel
Buildings driving demand
Granby Place
14 enquiries
Oakwell
11 enquiries
Harlow Court
6 enquiries
Meadow View
12 enquiries
Channel lagging behind
3.9s
SMS
4.3s
5.1s
Voice
11.2s
In the attention tab
J. Mensah
Follow up
R. Idris
Follow up
T. Novak
Follow up
proof point
One scheme converts enquiries at twice the rate of another down the road. Same stock, same price, same channels. The difference is response time after 6pm, and you’d never have seen it looking at either building on its own.
That’s what portfolio analytics is for. Not one number on one screen, but every building side by side, so the patterns that decide occupancy and NOI stop hiding in the gaps between systems.
Enquiry → viewing conversion
Maple Court
28
%
Median reply after 6pm · 9s
Elm House
14
%
Median reply after 6pm · 3h 40m
2×
the conversion — same stock, same price, same channels.
