a day with vinny
Daughter calls at 8pm. Visit booked for Saturday.
Coffee morning and minibus times shared.
Retention campaign sent ahead of the annual rent review.
Dripping tap reported. Handyman booked for Tuesday.
Sales report lands in your inbox.
capability
01
Keep every enquiry warm
Vinny answers in under 10 seconds and follows up for as long as the decision takes.
02
Answer the phone, every time
Vinny picks up day or night, answers calmly and patiently, and passes on anything it can't handle.
03
Route every repair correctly
Vinny captures the full detail and sends the job to the right contractor.
04
Keep families in the loop
Vinny updates family members at every step, with the resident's permission, so nobody has to chase your team.
05
Keep rent coming in
Vinny chases the first missed payment, agrees payment plans, and escalates only when it needs you.
06
See every village at once
Vinny shows every enquiry, visit and reservation across every village and brand, and flags what needs attention.
testimonials
features
Works in every channel residents and families use
Vinny works across phone, email, WhatsApp and web chat. Everyone gets an instant, personal reply, however they choose to get in touch.
Every call logged and shared with your CRM
Vinny transcribes and summarises every call, then logs it against the contact.
See your whole pipeline across every village
Vinny tracks enquiries, visits and reservations by village and consultant, and flags opportunities at risk of going cold.
