Maintenance automation
Creado por expertos y operadores en propiedades, Vinny impulsa el crecimiento de cada negocio inmobiliario y cartera de activos.
01 · WORKFLOW BUILDER
Playbooks built around your process
Set the rules once and Vinny runs every job the way your team would.
RUNNING
1
Leak reported
2
Auto-triage
3
Approved contractor
4
Book within SLA
02 · REQUEST CAPTURE
Every request, captured 24/7
Vinny logs maintenance requests across phone, email, chat, and website, day or night.
NEW REQUEST · UNIT 4B
23:14
WA
“Radiator not heating”
VIA WHATSAPP
LOGGED
03 · TRIAGE
Consistent diagnosis, every time
Vinny asks the right questions and gathers photos so every job is understood before it moves to the next stage.
TRIAGE · UNIT 4B
HEATING FAULT
Fault identified
DONE
Photos attached
2 FILES
PRIORITY ·
MEDIUM
READY TO ASSIGN
04 · SMART ESCALATION
The right team, with the full picture
Vinny routes each job to the right person or contractor with everything they need to act.
ESCALATED · JOB #2041
SLA 24H
HE
Heating engineer
ASSIGNED
FULL HISTORY ·
ATTACHED
PHOTOS
2
05 · WORK ORDERS
Manage every job to completion
Vinny raises and tracks work and change orders across the full life of the job.
WORK ORDER #2041
IN PROGRESS
01
Raised
DONE
02
In progress
ACTIVE
03
Parts ordered
PENDING
04
Complete
—
06 · QUOTATIONS
The right price, without the back-and-forth
Vinny gathers quotes from your approved contractors so you pick the best value fast.
QUOTES · JOB #2041
3 RECEIVED
Contractor A
£180
Contractor B
£145
Contractor C
£210
07 · BOOKING & SCHEDULING
Booked in, calendars updated
Vinny books the contractor and updates Vinny and your connected calendars with the details.
BOOKED · JOB #2041
CONTRACTOR B
WED
14
Heating repair · Unit 4B
CONFIRMED
10:00 – 12:00
VINNY
GOOGLE CALENDAR
THE IMPACT
Vinny handles every job from request to resolved, so repairs cost less, close quicker, and residents aren't left waiting.
75-99
%
AI RESOLUTION RATE
100
%
ISSUES TRIAGED CONSISTENTLY
10-30
pp
increase to customer satisfaction & retention
24/7
ALWAYS ON COVERAGE
3x faster resolution windows
Turn reactive firefighting into controlled maintenance execution.
Less OPEX leakage with fewer callouts
Instant resolutions to simple fixes and consistent issue triage turn maintenance into a predictable cost centre
16%+ residents who stay 12+ months
More satisfied residents renew and stay longer.
Teams feel confident and in control
Everyone can see what’s moving, what’s stuck, and what needs attention, without chasing updates or guessing.
why vinny
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Human-quality communication
Natural, consistent conversations across voice, WhatsApp, chat, and email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep every response on policy.
Factual and consistent
Daily quality audits ensure every interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it over with full context so your team steps in fast.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
certified
SOC 2, ISO 27001, GDPR, and EU AI Act compliant.
PRIVATE
Your data is never used to train AI models.
ENCRYPTED
Encrypted at rest and in transit, end to end.
SCOPED ACCESS
Verified variables keep users to their own data in your systems.
integrations
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Docusign
Unloc
Mews
Yardi
MRI
Arthur
Pipedrive
Rightmove
Zoopla
OnTheMarket
WhatsApp Business
Gmail
Outlook
Calendly
Stripe
Homeppl
Compara las automatizaciones de IA de Vinny para la construcción en renta con las operaciones tradicionales
"Vinny has trebled our weekly viewings and our conversion to lease has increased significantly."
"It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants."
Compara las automatizaciones de IA de Vinny para la construcción en renta con las operaciones tradicionales
Privacy-first
ISO 27001, SOC 2 & GDPR compliant. EU data residency means your data never leaves the region.
Never used for training
Your data is only ever accessible to your AI teammate. It's never used to train models.
Fully encrypted
All data encrypted at rest and in transit using industry-standard algorithms.
Secure integrations
Verified variables ensure users can only access their own data inside your systems.
