how it works
Find out what every resident thinks.
How safe do you feel in the communal areas of your building?
If you’ve raised a repair, how would you rate the quality of the work?
Do you feel your home is good value for the rent you pay?
Is there anything currently affecting your experience that we should know about?
capability
Ask every resident. Act on every answer.
01
Ready-made surveys
Start from Welcome, Check-in and Exit surveys built for rental schemes, or write your own.
02
Four question types
Rating scales, NPS, single choice and open text, with your company name added automatically.
03
Your brand, not ours
Add your logo and colours so every survey looks like it came from your team.
04
Share it anywhere
Send the link in a campaign, an email or a message, or embed it on your resident portal.
05
Every answer on the record
Each response is matched to the resident and opens a task with the full answers.
06
Results that add themselves up
Views, completion rate, NPS and question-by-question scores, in Analytics.
testimonials
01
3
Ready-made surveys for move-in, mid-tenancy and move-out
02
4
Question types, including NPS
03
100
%
Of responses land on the resident’s record
features
Every survey, straight into action.
A survey for every stage
Welcome, Check-in and Exit surveys, ready to send from day one.
How would you rate the cleanliness of communal areas?
Looks like you, not us
Your logo and colours on every survey, shared by link or embedded on your portal.
Every response becomes a task
Low scores and comments land with your team, on the resident’s record.
NPS and scores, rolled up
See responses, completion, NPS and every question’s results in one view.
why vinny
Why property operators choose Vinny.
Built for the living sectors, Vinny is proven across all major residential asset classes and is ISO 27001 and SOC 2 certified, and reliable at scale with 99.99% uptime.
Human-quality communication
Natural, consistent conversations across voice, WhatsApp, chat, and email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep every response on policy.
Factual and consistent
Daily quality audits ensure every interaction stays accurate, compliant, and on-brand.
Smart escalations
When a case needs human judgement, Vinny hands it over with full context so your team steps in fast.
Works inside your systems
Syncs both ways with your PMS, CRM and listing portals, so every reply uses live data and every action lands where your team already works.
certified
SOC 2, ISO 27001, GDPR, and EU AI Act compliant.
PRIVATE
Your data is never used to train AI models.
ENCRYPTED
Encrypted at rest and in transit, end to end.
SCOPED ACCESS
Verified variables keep users to their own data in your systems.
See Vinny on your portfolio.
A 30-minute walkthrough built around your buildings, your systems and the work your team wants off its plate.