We shipped to production 38 times between 1 and 7 October. Here is what changed for your team.
Reply without leaving the page
New message notifications open as a quick-reply card with the last three messages and a reply box with your templates. Answer a resident on WhatsApp, SMS or web chat without leaving the page you're on.
Campaigns that pick up the phone
Add a Voice step to a campaign and Vinny calls the resident and delivers the message in conversation. The call and transcript are saved on the campaign task. Voice steps need Voice AI set up for your organisation. More on campaigns.
Send contractors what the resident sent you
On a work order, add photos and videos the resident already shared in the conversation, or upload your own. They go to the contractor, and videos play on the work order and in the contractor portal.
When every work order on a job is complete, Vinny asks the resident whether the issue is fixed and how the visit went. Internal contractors now get a notification when a work order is assigned to them. More on maintenance.
A faster properties list
The properties list loads more rows as you scroll and remembers your filters, sort and grouping for next time. A new Furnished column can be filtered and sorted, and Available soon now looks 61 days ahead.
Clearer analytics
The Lead Outcomes chart now separates leads who stopped replying (Abandoned) from leads turned down for a reason (Rejected). A new Escalations by site table shows escalated, resolved and outstanding escalations, and the median time to resolve, for each building.
Entrata leads get the conversation summary
For Entrata users, Vinny adds a one-line summary of the conversation to the Entrata lead when screening finishes and when a tour is booked, so your leasing team can read it without switching systems. See all integrations.
New help centre guides
New guides cover rent collection and Direct Debit, the Stripe and GoCardless payment providers, listing on Zoopla and OnTheMarket, and adding the web chat widget to your website.
Also new
Vinny can share a unit's video with applicants alongside its photos, where your property system stores a video link.
An Edit record button beside every knowledge base heading.
Plus 48 smaller fixes and improvements.