We shipped to production 39 times between 8 and 14 October. Here is what changed for your team.
See how fast your team responds, by priority
Situation Room now breaks escalations and first-response times down by task priority and task type. A new response board shows each team member's average first response for every priority, scored against targets you set from the board. Click a name to see that person's work. The same charts appear in the Leasing Report.
You can see where urgent work is waiting, and who needs support, without exporting anything. More on analytics.
Add a unit by pasting the listing
When you add a unit or house, choose Import from post and paste the property ad from any listing site. Vinny fills in beds, baths, floor, size, rent, deposit, available date and furnishing for you to check. For a new house, it looks up and verifies the address too.
Your team's answers teach Vinny
When Vinny escalates because it doesn't know the answer, the message is marked Knowledge gap in the conversation and the escalation queue. Your team member's reply then becomes a suggested knowledge base update, ready to approve, so Vinny can answer the next resident who asks.
Before and after photos from contractors
Contractors can now upload Before and After photos from their purchase order link. The photos appear on the work order and its timeline, so you can check the job without chasing for proof. More on maintenance.
Charges and discounts on rent
Add other charges, such as Wi-Fi, to a tenancy's rent and Vinny collects them with every payment. The same field now takes a discount. Residents see the full amount when they set up their Direct Debit.
My day shows what's yours
Press My day in the calendar to jump to today's viewings assigned to you. Escalations and knowledge gaps assigned to you sit at the start of the day. Switch on rapport calls in viewing settings and booked viewings that still need a check-in call appear there too.
Yardi and Entrata
Yardi RentCafe: a 30-day grid of bookable viewing times for each building, under Health > Integrations, with the reason any time isn't offered.
Yardi work orders: Vinny asks residents for access notes, such as "OK to enter after 6pm", and sends them to Yardi with the work order.
Entrata: when a guest card is cancelled, Vinny closes the conversation and cancels any booked viewing. Switch it on for each site in your lead polling settings.
Also new
Your team can use Vinny in Czech. Vinny already replies to residents in 100+ languages.
Set how long a viewing lasts when Vinny books into its own calendar.
Group buildings into a site, so analytics and filters roll up by estate.
Record balcony, the direction a unit faces and internal notes on each unit. Vinny can mention balcony and direction to prospects.
Plus 64 smaller fixes and improvements.