Privacy-first
ISO 27001, SOC 2 & GDPR compliant. EU data residency means your data never leaves the region.
Never used for training
Your data is only ever accessible to your AI teammate. It's never used to train models.
Fully encrypted
All data encrypted at rest and in transit using industry-standard algorithms.
Secure integrations
Verified variables ensure users can only access their own data inside your systems.
what vinny delivers
Market Data - Industry benchmarks compiled from publicly available sources (2026)
Vinny Data - Aggregated across global portfolios using Vinny (2026)
Connect leasing, living, and renewals in one place — faster execution, higher retention, and stronger NOI.
Natural conversations across Voice, SMS, Chat & Email
Every message uses your brand voice and tone — friendly, empathetic, or witty.
Connects to your PMS, CRM & messaging platforms
Upgrade operations without changing systems.
Make everyone feel at home
Detects each customer's language automatically and replies in it.
Daily quality audits
Accurancy, hallucinations, and consistency audited every day.
◆ Daily audit · 5/5Hand off with full context
When a case needs human judgement, Vinny routes it with the full thread.
◆ Escalated to team · GMPredictable AI behaviour
Refuses off-policy requests. Protects your data and your team.
◆ Guardrail activatedAlways on support
Uninterrupted coverage without expanding your team. 24/7/365.
◆ AI active · 24/7
Vinny delivers growth for every property business and asset portfolio — from an independent real estate agency to a 12,000-apartment BTR portfolio.
faqs
We're in the early stages of building our operational model. Is it too soon to look at Vinny?
This is actually the best time. Operators who establish strong operational foundations early have a structural advantage as they scale. Vinny can be designed into the operation from the start, rather than layered on top later — and our current pilot partners are directly shaping how Vinny develops for the Australian market.
What does onboarding look like for a BTR operator?
We configure Vinny around your existing systems and workflows — we don't ask you to redesign your operation from scratch. Most operators are fully operational within 14 days. Our onboarding team works with you throughout.
Are you integrated with REA Group and Domain?
These integrations are in progress. Speak to our team about the current status and expected timeline for your setup.
How does Vinny handle Australian residential tenancy compliance?
We design Vinny to support compliant operations within each state and territory's residential tenancy framework — including bond lodgement requirements, inspection notice obligations, and lease terms. Workflows are configured during onboarding to align with the legislation relevant to your portfolio locations.
What size portfolio does Vinny suit?
Vinny is designed for operators managing at density — typically 50 apartments and above. It's particularly well suited to single-asset BTR operations and multi-site portfolios where operational consistency at scale is the priority.
Does Vinny replace our property management platform?
No. Vinny works alongside your existing PMS and other operational systems. It handles workflows that your software can't automate — across leasing, resident communication,
Is Vinny designed for the Australian BTR market specifically?
Yes. Vinny is currently live with operators across Australia and we're building integrations with local platforms — including REA Group, Domain, and MRI — to ensure our workflows reflect local residential tenancy legislation and BTR operational norms.
