meet Vinny
Vinny sits across the systems you already use and takes on the high-volume work at every stage of the rental lifecycle. Your team spends less time on admin and more time where it counts: closing deals, building community, and resolving issues fast.
Today — Fragmented Tools
PMS
Portals
comms channels
Spreadsheets
Calendars
Docs & Signing
Unified
_
Vinny
Lead-to-Lease
Living
Marketing
Analytics
Works across your existing systems and syncs back to them. Your team operates from one place and you're always in control.
what vinny automates
Vinny adds automation across every part of your operation.
Vinny works across voice, SMS, email, web chat and the portals, so a resident or prospect gets the same fast, accurate answer wherever they reach you, and never has to repeat themselves. One thread, on brand, in your tone of voice.
JM
Jordan Mills
PROSPECT · FLAT 12, CAMDEN WORKS
VOICE · 2 days ago
Let's book that in.
VINNY · VOICE
That's booked, Jordan. See you on Thursday.
whatsapp • today
I need to move this viewing to tomorrow.
VINNY · Whatsapp
No problem, we can get you in at 10:30, 11:30, or 12:00. Do any of those work for you?
property management crm
At the centre of the platform is a property management CRM built around your people and your properties. Open any resident or property record and you see exactly what Vinny is doing on your behalf: every message sent, every workflow in progress, every next step.
Take over a task, add a note, or hand anything back to Vinny after you've resolved anything assigned to you. You get the depth of a property CRM whenever you want it, and Vinny surfaces what needs you, so you never have to go looking.
Resident Record
Vinny Working
SR
Sara Reddy
One Record
Task
Tenant
Viewings
Locks
Identity
What Vinny Is Doing
Live
Sent renewal offer with new pricing
30 days ago
Vinny
Logged leak report, gathered photos
Today 09:14
vinny
!
Contractor quote above threshold — needs approval
Awaiting You
Decision
workflow builder
Describe how your team already works, or hand over what you've already got: scrappy notes, Word docs, existing playbooks. Vinny turns it straight into forms, workflows and playbooks, built in plain conversation.
WORKFLOW
1
New leasing enquiry received
Any channel
2
Qualify against pre-vetting rules
Budget · move date
3
If qualified, offer viewing slots
Synced to calendar
AI ASSIST
Follow up after 24 hours if there’s no reply.
Done. Added an automatic follow-up at 24 hours.
Describe a change…
knowledge base
Every conversation and piece of context sharpens what Vinny knows. Run a knowledge evaluation to see where the gaps are, close them with ready-made templates, and watch Vinny become more accurate.
Knowledge Evaluation
Scored
82/100
Knowledge Score
↑ 14 this month
Use a template to improve
Parking & EV Charging
Gap
Use
Smoking Policy
Gap
Use
Pets Policy
Gap
Use
operations hub
See what has been handled, what is in progress, and the few things that need a decision. Instead of checking multiple tools, your team works from one view and acts on what really needs them.
Vinny status
Operational
4 integrations live
Conversations
148
+18% vs yesterday
Replies sent
522
89% auto-resolved
2 hours
24/7 coverage
Viewings booked
24
3 self-guided
Handled
42
Coworking inquiry
In progress
9
Renewal - Unit 23B
Needs a decision
2
Quote above threshold
£840 · Plumbing
Approve
Early break request
8 weeks early
Review
calendar
One calendar for every viewing, tour, inspection and handover, synced to your PMS, Google and Outlook.
Synced
10:00
12:00
14:00
16:00
access & control
Access, permissions and compliance, all managed from one place, to institutional standards.
Single sign-on (SSO)
Roles and permissions
Guardrails to keep Vinny aligned and compliant
Custom fields and statuses
Configurable filters and rules
Central document library
Configurable personality and tone of voice
Custom branding, with white-label options
Certified & Compliant
ISO 27001
SOC 2
GDPR
EU AI Act
support
Help and settings, both built in, so nothing waits on someone else.
Instant support
Help is built into the platform, right where you're working.
Self-serve help centre
Answers on demand through extensive documentation, so common questions never wait.
Settings in one place
Every setting for your operation, managed from one home.
No dependencies
Your team makes the change themselves, the moment it's needed.
THE IMPACT
RESPONSE TIME
ALWAYS ON COVERAGE
less admin work per rep
AI RESOLUTION RATE
MARKETING SPEND REDUCTION
Frequently Asked Questions
1
How quickly can we get started?
2
Is Vinny secure and compliant?
3
How does my team stay in control?
4
Does Vinny replace my PMS?
5
Which sectors does Vinny work across?
6
Is Vinny a property management CRM?
7
What is the Vinny property management platform?
