Privacy-first
ISO 27001, SOC 2 & GDPR compliant. EU data residency means your data never leaves the region.
Never used for training
Your data is only ever accessible to your AI teammate. It's never used to train models.
Fully encrypted
All data encrypted at rest and in transit using industry-standard algorithms.
Secure integrations
Verified variables ensure users can only access their own data inside your systems.
what vinny delivers
Market Data - Industry benchmarks compiled from publicly available sources (2026)
Vinny Data - Aggregated across global portfolios using Vinny (2026)
Connect leasing, tenancy, and renewals in one place — faster execution, higher retention, and a rent roll that performs.
Natural conversations across Voice, SMS, Chat & Email
Every message uses your brand voice and tone — friendly, empathetic, or witty.
Connects to your PMS, CRM & messaging platforms
Upgrade operations without changing systems.
Make everyone feel at home
Detects each customer's language automatically and replies in it.
Daily quality audits
Accurancy, hallucinations, and consistency audited every day.
◆ Daily audit · 5/5Hand off with full context
When a case needs human judgement, Vinny routes it with the full thread.
◆ Escalated to team · GMPredictable AI behaviour
Refuses off-policy requests. Protects your data and your team.
◆ Guardrail activatedAlways on support
Uninterrupted coverage without expanding your team. 24/7/365.
◆ AI active · 24/7
Vinny delivers growth for every property business and asset portfolio — from an independent real estate agency to a 12,000-apartment BTR portfolio.
faqs
Does Vinny replace my property management software?
No. Vinny works alongside your existing PMS — whether that's PropertyMe, MRI Palace, Property Tree, or another platform. It handles the workflows your software can't automate, without replacing the tools your team already relies on.
Does Vinny replace my property managers?
No. Vinny handles the high-volume, repetitive tasks so your PMs can focus on landlord relationships, complex issues, and work that actually needs a person. Most agencies find their capacity to manage the rent roll grows — not shrinks.
We already use the AI inside Rex or PropertyMe. Why would we add Vinny?
The AI inside your PMS assists within that platform. Vinny operates across your full workflow — acting on tasks, following maintenance through to resolution, and handling high-volume tenant communication across the entire tenancy lifecycle. It's a different scope of work, and the two don't conflict.
What does onboarding look like for a property manager?
We configure Vinny around your existing systems and workflows — we don't ask you to redesign your operation from scratch. Most property managers are fully operational within 14 days. Our onboarding team works with you throughout.
Do you work with franchise offices — Ray White, Harcourts, LJ Hooker?
Yes. Vinny works for independent offices, franchise operations, and multi-office groups. If you're managing a rent roll, Vinny can work for you.
Are you integrated with REA Group and Domain for PMs?
These integrations are in progress. Speak to our team about the current status and expected timeline for your setup.
How does Vinny handle Australian compliance for residential tenancy?
We design Vinny to support compliant operations within each state and territory's residential tenancy framework — including bond lodgement requirements, inspection notice obligations, and lease terms. Workflows are configured during onboarding to align with the legislation relevant to your portfolio locations.
