Integrations / Yardi
AI Automation For Yardi Without Replacing Your PMS
Yardi runs your core property operations. Vinny adds the AI automation it doesn’t provide.
For property teams already using, or considering using, Yardi, Vinny brings modern AI automation into day-to-day workflows without replacing your PMS or forcing a system change. It adds automated, context-aware conversations with leads and residents, and accelerates leasing, maintenance, and customer care workflows. All without double entry or manual coordination across teams.
Connected to Yardi, Vinny uses live PMS data to ensure automations are always aligned to real-time availability, unit status, and resident context. Whether it’s a new lead or an existing resident, your AI teammate responds with the right tone, information, and next steps.
What Vinny Enables for Yardi Teams:
AI-led conversations across leasing, maintenance, and customer care - Vinny handles enquiries, qualification, maintenance issues, renewals, and follow-ups automatically, using Yardi data to keep responses accurate, relevant, and consistent at scale.
Real-time operational context from Yardi - Lead, resident, unit status, and availability data stays in sync, so every conversation reflects what’s happening right now.
Automated updates back to Yardi - Conversation outcomes, notes, and next steps are logged back to Yardi automatically, removing double entry and keeping records clean without manual effort.
Faster leasing and ticket resolution - Enquiries and issues move forward without teams jumping between systems, chasing updates, or manually coordinating handoffs.
Seamless escalation to your team - When human input is required, Vinny escalates with full context captured, so follow-up is fast, informed, and frictionless.
Built to Work With Yardi
Yardi remains your system of record. Vinny operates as an AI action layer on top.
Vinny is designed to enhance how teams work in Yardi without changing your underlying systems or workflows. It connects securely to Yardi to access the specific data needed to support conversations and automation, such as lead context, resident details, unit status, and availability.
That data is used to make everyday interactions faster, clearer, and more consistent across channels, while Yardi continues to manage records, logic, and operational authority.
What this means in practice:
One system of record - Yardi remains the single source for property, lead, and resident data.
No duplicate tools or data models - Vinny works with existing Yardi structures rather than introducing parallel systems.
No disruption to established workflows - Teams continue using Yardi as they do today, with Vinny handling automation around it to remove the workarounds teams currently put in place.
Vinny helps teams unlock more value from the data already in Yardi, without adding operational risk or complexity.
AI Capabilities That Extend Yardi Into Day-to-Day Automation
Vinny’s Yardi integration is designed to remove friction from everyday leasing, maintenance, and customer care workflows, keeping conversations, data, and actions aligned automatically.
Live Yardi Data Inside Every Conversation
Instant access to resident records, unit availability, maintenance tickets, and interaction history during live conversations.
Bi-directional sync ensures every outcome is automatically logged in Yardi without any manual entry.
Low-latency data retrieval maintains natural conversation flow without delays.
Context-aware AI Conversations
Vinny references past interactions, live availability, ticket status, and customer preferences to adapt conversations in real-time.
Responses adjust based on who's engaging, where they are in the journey, and what's happening operationally.
Personalised greetings and responses are tailored to your brand and to each individual.
Automated Progression Through Yardi Workflows
Conversation outcomes trigger the right next steps automatically, from lead qualification and follow-ups to move-ins, renewals, and maintenance task creation.
Consistent Experiences Across Every Channel
Vinny maintains full context across Voice Calls, WhatsApp, Text Message, Email, and Website Chatbot, so customers get a continuous experience wherever they engage.
Enterprise-Ready AI Security and Oversight
Comprehensive conversation logging with transcripts, accuracy, and outcome analysis.
Teams get clear visibility of AI activity, performance, and effectiveness.
How Yardi Teams Use Vinny in Practice
High Volume Lead Qualification, Viewing Scheduling, and Faster Leasing
Automatically show leads available units based on live Yardi data.
Answer detailed questions instantly with full context from Yardi e.g. the apartment is on the 5th floor.
Book viewings based on Yardi availability during the original call or messaging sequence.
Typical Outcomes:
Faster response times to inbound leads.
Higher lead-to-viewing conversion.
Fewer missed opportunities during peak demand.
24/7 Enquiry Handling With Fewer Drop-Offs
Vinny operates continuously so that every enquiry is handled promptly, including evenings, weekends, and holidays.
Every enquiry is handled to a defined outcome, reducing drop-off rates.
Dynamic multilingual support allows Vinny to respond in the language the lead or resident uses, improving accessibility and engagement.
Typical Outcomes:
Faster incident response times.
Faster maintenance resolution times.
Improved resident satisfaction (CSAT).
Proactive Resident Communication and Issue Resolution
Automatically triage incoming issues and offer resolutions or escalations to the relevant team.
Trigger automated follow-up calls or messages based on ticket or issue stage, changes or time delays.
Schedule and send viewing and maintenance appointment confirmations and reminders to reduce no show rates and access issues.
Reduce Yardi Related Team Admin by 80%+
Auto-sync between systems means your team never need to manually enter information in different systems.
Full context sharing means your team are never searching for the answer.
Quick, Guided Setup
Vinny’s Yardi integration is designed to be fast, low-risk, and fully supported with our customer success team guiding you from connection to go-live.
From the first call, we work closely with your team to align it to your workflows, and ensure it’s delivering value immediately. There’s no DIY setup and no disruption to how Yardi is used day to day.
What setup typically includes:
Secure connection to your Yardi environment - Established using agreed access and security controls.
Configuration of data access and permissions - Ensuring Vinny only uses the data needed to support your workflows.
Workflow alignment with leasing, maintenance, and customer care - Automation is tailored to how your teams already operate.
Testing and validation before go-live - So everything works as expected from day one.
Most customers are live on the same day, with Vinny operating alongside Yardi immediately. Ongoing support is available as your needs evolve.
