Growth Mode: Delighting Tenants, Reassuring Landlords, Cutting Costs

By partnering with Vinny, Venture Group Holdings automated their leasing funnel, maintenance handling, and compliance process, freeing up staff to focus on winning more landlord instructions.

Success at a glance

• 85% reduction in admin workload

• NPS increase: 23 → 85 in 3 months

• Compliance health score: 87% → 99%

• Average vacancy fill time: 13 days → 4 days

• Average maintenance resolution: 5 days → 2 days

• Gross margins improved by 18%

The Challenge

As Venture Group Holdings scaled, their teams were swamped by volume and complexity. Property managers spent most of their time firefighting tenant enquiries instead of building relationships, while nine disconnected systems created silos, double entry work, and wasted effort. Compliance checks alone tied up three-quarters of the team, heightening risk and stress. The outcome was predictable: rising costs, slipping satisfaction, and limited room to grow.

The Solution

With Vinny on the team, Venture Group Holdings gained the capacity of a team twice the size. Vinny handled tenant enquiries instantly, kept every system connected, and tracked compliance without error. By removing the admin load and risk, the team could break free from daily firefighting and focus on what mattered most: growth, stronger landlord relationships, and happier tenants.

How Venture Group Holdings uses Vinny

Venture Group Holdings use Vinny across the whole tenancy lifecycle, from filling vacancies and answering tenant queries to coordinating maintenance and keeping compliance on track.

To Qualify Leads and Schedule Viewings

Vinny pre-qualifies applicants, books viewings automatically, and moves prospects through the leasing process faster, cutting vacancy fill times from weeks to days.

To Fix Maintenance Issues and Maintain Compliance

Vinny logs every repair request, books contractors, and keeps tenants updated, while also tracking certificates and inspections to ensure nothing slips through the cracks - reducing repair times and boosting tenant satisfaction.

To Integrate Tools

Vinny connects 9 different systems into one place, removing duplicate data entry and giving the team a single, reliable source of truth - saving time, cutting costs, and creating leaner operations that will scale.

The Results

With Vinny on the team, the results were immediate. Admin workloads dropped by 85%, giving property managers the headspace to focus on growth instead of paperwork. Automations meant Venture Group could scale their portfolio without scaling headcount, lifting gross margins by 18%.

Tenants noticed the difference too, response times fell from over a day to just 90 seconds, pushing satisfaction scores up by 235%. Repairs that once took five days were resolved in two, building trust and retention. And with compliance tracked automatically, the compliance health score rose from 87% to 99%, removing the risk of missed deadlines and costly errors.

What the Team Says

“Vinny has transformed how we operate. What used to take hours now happens instantly, and we can finally scale without adding more headcount. The jump in tenant satisfaction says it all.”

— [Bhavin ThakRar, Director, Venture Group Holdings]

“We're so happy to have implemented Vinny. Everything from pre-vetting to renewals is handled and automated. It's like having an extra 2 people on the team. This has freed up time for my team to provide that extra level of care for our landlords and tenants.”

— [Bhavin ThakRar, Director, Venture Group Holdings]

Why it Matters

With Vinny, Venture Group Holdings is positioned to grow its portfolio 4x without overwhelming its team. By reducing admin, improving tenant experiences, and tightening compliance, they’ve shifted from firefighting to strategic growth.

See how Vinny could help your team do the same.