Integrations / res:harmonics
res:harmonics manages the system. Vinny delivers the service.
res:harmonics is built for innovative living operators who need a single platform to manage bookings, availability, pricing, billing, and guest or resident experience across short-stay and long-stay models.
Vinny integrates directly with res:harmonics to add an AI automation layer on top, handling high-volume enquiries, booking conversations, qualification, follow-ups, and ongoing conversations without replacing your platform or introducing parallel systems.
Connected to live res:harmonics data, Vinny understands availability, unit details, booking rules, stay type, pricing context, and guest or resident profiles. That allows Vinny to respond instantly and accurately, progress conversations to a clear outcome, and keep everything aligned with how your operation actually runs.
The result: faster responses, higher conversion, and a more consistent, high quality experience for guests and residents. Without adding manual work for your teams, or changing how res:harmonics is used day to day.
res:harmonics remains your operational backbone, Vinny operates as the customer service layer on top.
Vinny is designed to enhance how teams use res:harmonics without changing your platform or introducing parallel systems. It connects securely to res:harmonics to access the live data needed to support conversations and automation; including availability, unit details, booking rules, pricing context, and guest or resident profiles.
That data is used to deliver fast, accurate, and consistent service across every interaction, while res:harmonics continues to manage bookings, billing, availability, and operational logic.
What this means in practice:
One system of record - res:harmonics remains the single source of truth for bookings, availability, pricing, billing, and guest or resident data.
No duplicate tools or workflows - Vinny works with res:harmonics’ existing structures rather than introducing additional systems.
Conversations driven by real availability and rules - Every response reflects live res:harmonics context; what’s available, what’s permitted, and what applies to that stay type.
No disruption to day-to-day operations - Teams continue working in res:harmonics as they do today, with Vinny handling the service and follow-up work around it.
Vinny helps teams unlock more value from res:harmonics by turning operational data into responsive, consistent service, without adding complexity, risk, or headcount.
Vinny’s res:harmonics integration is designed to remove friction from high-volume enquiries and ongoing communication, keeping conversations aligned with real availability, booking rules, and guest or resident context, automatically.
Live res:harmonics Data in Every Conversation
Vinny uses live res:harmonics data during conversations, including availability, unit details, and booking rules to adapt conversations in real-time.
Every response reflects the current state of your operation, reducing misinformation, follow-up questions, and manual correction.
Conversation outcomes and notes are synced to res:harmonics automatically, keeping it aligned without manual admin.
Context-aware AI Conversations
Responses adjust automatically based on who’s engaging, whether the enquiry is short-stay or long-stay, and where they are in the booking or stay journey.
Greetings, language, and responses are personalised to your brand and to each individual, while remaining consistent across properties and channels.
Automated Progression From Enquiry to Outcome
Vinny progresses conversations toward a clear agreed outcome, such as booking confirmation, quote progression, follow-up, or escalation to your team.
Actions are driven by res:harmonics context.
This prevents conversations stalling and reduces manual chasing by your teams.
Consistent Experiences Across Every Channel
Vinny maintains shared context across Voice Calls, WhatsApp, SMS, Email, and Website Chatbot, so customers get a continuous experience wherever they engage.
Guests and residents can move between channels without repeating themselves or losing progress.
Service quality remains consistent regardless of channel, time of day, or enquiry volume.
Visibility, Control, and Oversight
Teams have full visibility into AI conversations, including transcripts, outcomes, and escalations.
Performance and effectiveness can be reviewed at both property and portfolio level.
This ensures AI-driven service remains transparent, auditable, and aligned with operational expectations.
High-Volume Enquiry Handling, Quotes, and Faster Bookings
Vinny responds instantly to inbound enquiries using live res:harmonics availability, unit details, pricing context, and booking rules.
Detailed questions are answered accurately in real time (e.g. stay length rules, amenities, unit type, availability windows), without manual lookup.
Conversations are progressed toward a clear next step e.g. quote issued, booking confirmed, follow-up scheduled, or escalation to your team.
Typical outcomes:
Faster response times to inbound enquiries
Higher enquiry-to-booking conversion
Fewer dropped conversations during peak demand
24/7 Booking and Guest Communication Without Drop-Offs
Vinny operates continuously, handling enquiries outside office hours, during weekends, and across time zones.
Every enquiry is driven to a defined outcome rather than stalling or being missed.
Multilingual support allows guests and residents to engage in their preferred language, improving accessibility and conversion.
Typical outcomes:
Increased direct bookings
Reduced response delays during evenings and weekends
Improved guest satisfaction
Short-Stay and Long-Stay Conversations, Handled Correctly
Vinny adapts conversations automatically based on stay type, using res:harmonics rules and pricing models for short-stay and long-stay bookings.
Longer-stay enquiries are handled with appropriate context, timelines, and follow-ups rather than being treated like nightly bookings.
Guests and residents receive consistent, accurate information regardless of stay length.
Typical outcomes:
Fewer misqualified enquiries
Less manual correction by teams
More consistent experience across flexible living models
Proactive Follow-Ups and Booking Progression
Vinny triggers follow-up messages automatically based on enquiry stage, quote status, or time elapsed.
Conversations continue without teams manually chasing responses or monitoring inboxes.
Escalations to human teams include full context, so handovers are fast and informed.
Typical outcomes:
Shorter booking cycles
Fewer stalled or forgotten enquiries
Reduced manual follow-up workload
Reduce res:harmonics-Related Admin by 80%+
Conversation outcomes are captured automatically, reducing the need for manual notes or status updates.
Teams spend less time switching between systems or searching for context.
Service and booking workflows scale without adding headcount or operational complexity.
Typical outcomes:
Significant reduction in manual admin
More time spent on high-value guest interactions
Better operational focus across teams
Vinny’s res:harmonics integration is designed to be quick to deploy and fully supported by our customer success team, from first call to go-live.
We work closely with your team to align Vinny to how you already use res:harmonics, including enquiry handling, booking workflows, stay types, and communication standards, so value is delivered immediately without disruption.
What setup typically includes:
Secure connection to your res:harmonics environment - Established using agreed access controls and security requirements.
Configuration of data access and permissions - Vinny only accesses the res:harmonics data needed to support conversations and booking workflows.
Alignment with your booking and service workflows - Automation is tailored to your short-stay and long-stay models, enquiry paths, and escalation rules.
Testing and validation before go-live - Conversations are tested against real availability, pricing rules, and booking logic to ensure accuracy from day one.
Most customers are live within days, with Vinny operating alongside res:harmonics immediately. Ongoing support is available as your operation evolves.
When leasing workflows run automatically with Vinny, teams spend less time chasing and more time closing.
