Integrations / Powerhouse
Powerhouse remains your source of truth, Vinny is the AI operating layer on top that gets work done.
Vinny is designed to enhance how teams work in Powerhouse without changing your underlying systems or workflows. It connects securely to Powerhouse to access the specific data needed to support conversations and automation, such as availability, unit details, lease and contract context, tenant profiles, billing and payment status, and engagement history.
That data is used to make everyday interactions faster, clearer, and more consistent across channels, while Powerhouse continues to manage bookings, contracts, billing, workflows, and operational logic.
What this means in practice:
One system of record - Powerhouse remains the single source for portfolio, lease, billing, and tenant data.
No duplicate systems or workflows - Vinny works with Powerhouse’s existing structures rather than introducing parallel tools.
No disruption to established workflows - Teams continue using Powerhouse as they do today, with Vinny handling the service-layer automation around it.
Conversations driven by real availability and rules - Every response reflects live Powerhouse context; what’s available, what’s permitted, and what applies to that enquiry.
Vinny helps teams unlock more value from the data already in Powerhouse, by adding smart leasing automation at every point of the rental lifecycle.
Vinny’s Powerhouse integration is designed to remove friction from enquiry handling, onboarding communication, billing follow-ups, and tenant engagement - keeping conversations, data, and actions aligned automatically.
Live Powerhouse Data in Every Conversation
Vinny uses live Powerhouse context during conversations, including lease details, unit availability, billing status, payment history, and tenant profiles.
Real-time data ensures responses match what’s true in Powerhouse right now, eliminating misinformation and repeated manual lookups.
Conversation outcomes, notes, and next steps are captured back in Powerhouse automatically.
Context-aware AI Conversations
Vinny interprets context from Powerhouse, such as lease type, status, payment due dates, and tenant profile, to adapt responses in real time.
Conversations adjust based on who is engaging, where they are in the lead or tenancy lifecycle, and what’s happening operationally.
Greetings, language, and responses are personalised to your brand and to each individual, while remaining consistent across properties and channels.
Automated Progression From Enquiry to Outcome
Vinny drives conversations to clear outcomes automatically: lease quote progression, onboarding next steps, payment reminders, or escalation.
Actions are aligned with rules and status in Powerhouse, ensuring next steps make operational sense.
This prevents conversations from stalling at “information provided” and reduces manual task chasing by your teams.
Consistent Experiences Across Every Channel
Vinny maintains shared context across Voice Calls, WhatsApp, SMS, Email, and Website Chatbot, so customers get a continuous experience wherever they engage.
Guests and residents can move between channels without repeating themselves or losing progress.
Service quality remains consistent regardless of channel, time of day, or enquiry volume.
Visibility, Control, and Oversight
Teams have full visibility into AI conversations, including transcripts, outcomes, and escalations.
Performance and effectiveness can be reviewed at both property and portfolio level.
This ensures AI-driven service remains transparent, auditable, and aligned with operational expectations.
High-Volume Enquiry Handling and Faster Leasing
Vinny answers inbound enquiries instantly, using live Powerhouse availability, lease rules, pricing, and unit data.
Detailed questions (e.g. lease terms, move-in dates, payment options) are answered instantly with context.
Conversations are progressed toward quotes, lease steps, or follow-ups automatically.
Typical outcomes:
Faster response times to inbound enquiries
Higher conversion from enquiry to lease
Fewer missed opportunities during peak demand
24/7 Tenant Communication and Follow-Up
Vinny operates continuously so every tenant message, payment query, or service-related question is handled promptly, even out of hours.
Multilingual support allows tenants to engage in their preferred language.
Every interaction moves toward a defined outcome rather than stalling in inboxes or voicemail.
Typical outcomes:
Improved tenant engagement
Reduced response delays outside business hours
Higher satisfaction and retention
Automated Payment Reminders and Billing Support
Vinny proactively reminds tenants of upcoming payments using real-time billing status from Powerhouse.
Follow-up messages are sent automatically if payments are late or pending.
Escalations include clear context so teams can act efficiently.
Typical outcomes:
Higher on-time payment rates
Reduced manual follow-ups by your finance team
Better cashflow visibility
Reduce Admin Workload by 80%+
Conversation outcomes are logged automatically, eliminating manual data entry.
Teams spend less time switching between tools or collecting context.
Service and leasing workflows scale without adding headcount.
Typical outcomes:
Significant reduction in manual admin
More time for high-value tenant engagement
Better operational focus across teams
Vinny’s Powerhouse integration is designed to be quick to deploy and fully supported by our customer success team from first call to go-live.
We work closely with your team to align Vinny to how you already use Powerhouse, including enquiry handling, lease progression, onboarding workflows, billing touchpoints, and communication standards.
What setup typically includes:
Secure connection to your Powerhouse environment - Established using agreed access controls and security requirements.
Configuration of data permissions - Vinny only accesses the Powerhouse data needed to support your workflows.
Workflow alignment and automation tailoring - Automation is configured to match your lease types, onboarding steps, and tenant engagement patterns.
Testing and validation before go-live - Conversations are tested against live rules, unit availability, and billing logic to ensure accuracy.
Most customers are live within days, with Vinny operating alongside Powerhouse immediately. Ongoing support is available as your needs evolve.
When leasing workflows run automatically with Vinny, teams spend less time chasing and more time closing.
