Summary

Vinny is growing fast and we’re hiring a Customer Support Associate to help us deliver world-class experiences to every prospect, resident, and operator who interacts with our platform.

If you’re someone who thrives in fast-moving environments, communicates clearly, and loves making things work better each day, this role is for you.

Why This Role Matters

Property operations is a billion-pound industry still running on manual processes. Vinny is the AI teammate transforming how teams qualify leads, manage residents, and run buildings - already automating 90%+ of the work.

We’re backed by Antler and Tier 1 VC's across Europe and we're working with operators in over 200k properties.

You’ll join our customer-facing team at a critical moment of growth. Your work will shape how users experience Vinny every single day - across phone, chat, email, and everything in between. You’ll be the human voice behind the product, helping teams move faster, operate smarter, and get instant value.

What You Will Do

• Respond to inbound calls, chats, and emails quickly and professionally.

• Log and manage enquiries in our internal systems with speed and accuracy.

• Follow policies, workflows, and eligibility criteria without dropping details.

• Escalate complex issues to our Client Success Manager when needed.

• Spot recurring user issues and turn them into actionable improvement ideas.

• Keep communication human, helpful, and high-quality across every channel.

• Bring clarity and calm to fast-moving situations.

This isn’t corporate ticket-taking. This is hands-on, multi-channel support inside an early-stage rocketship - where every interaction matters and your work creates immediate impact.

Who We Are Looking For

People who take responsibility, not just instructions. People who communicate clearly, get organised fast, and stay steady when the pace goes up.

You’re great at:

• Clear, confident communication - written and verbal.

• Handling calls and live chats without hesitation.

• Staying organised and detail-driven under pressure.

• Managing multiple enquiries at speed.

• Bringing empathy, clarity, and professionalism to every user interaction.

Nice to have:

• Experience in customer support, operations, or administrative roles.

• Exposure to proptech, real estate, or property management.

• Familiarity with CRMs, helpdesks, or messaging tools.

• Basic technical understanding of integrations or workflow tools.

You’ll Love This Place If You Want To

• Work at pace and help build a best-in-class support function.

• Take radical ownership of customer outcomes.

• Develop processes, playbooks, and patterns from scratch.

• Work closely with founders and customer success teams.

• Be part of a team that values clarity, speed, and simplicity.

Our Values (you should feel at home with these)

• Deliver simple, approachable brilliance: cut complexity, ship clarity.

• Do unreasonable things for unreasonable outcomes: move fast, learn fast.

• Take radical ownership: solve real customer problems, not theoretical ones.

What You Can Expect

• Competitive compensation.

• A high-impact role with visibility across customer success and leadership.

• Real ownership - your work will shape user experience for thousands.

• A team that moves quickly, communicates openly, and celebrates wins together.

Ready To Build The Future Of Property Operations With AI?

If this sounds like you, or who you want to become, we’d love to speak. Apply directly and let’s build something category-defining together.