AI Property management Teammate

Better NOI in weeks, not quarters

Vinny automates leasing, maintenance, and renewals - cutting OPEX, increasing NOI, and improving portfolio returns with no new hires or systems.

Book a free 30 minute demo

AI Property management Teammate

Better NOI in weeks, not quarters

Vinny automates leasing, maintenance, and renewals - cutting OPEX, increasing NOI, and improving portfolio returns with no new hires or systems.

Book a free 30 minute demo

Trusted by the fastest growing owners and operators in 200k+ units

Problem

The old way of property management just can't keep up

%

of rental enquiries land out of hours and stall immediately.

%

of rental enquiries land out of hours and stall immediately.

%

of rental enquiries land out of hours and stall immediately.

%

of leasing leads don’t receive a reply to their enquiry.

%

of leasing leads don’t receive a reply to their enquiry.

%

of leasing leads don’t receive a reply to their enquiry.

k+

of monthly void revenue lost per 100 voids.

k+

of monthly void revenue lost per 100 voids.

k+

of monthly void revenue lost per 100 voids.

days

Average time to triage and resolve ops & maintenance tickets.

days

Average time to triage and resolve ops & maintenance tickets.

days

Average time to triage and resolve ops & maintenance tickets.

Costs Keep Rising

Rising operating costs and stagnant rents are eroding gross-to-net margins.

Costs Keep Rising

Rising operating costs and stagnant rents are eroding gross-to-net margins.

Costs Keep Rising

Rising operating costs and stagnant rents are eroding gross-to-net margins.

Service Quality Isn’t Consistent

Service quality rises and falls with staffing and seasonality.

Service Quality Isn’t Consistent

Service quality rises and falls with staffing and seasonality.

Service Quality Isn’t Consistent

Service quality rises and falls with staffing and seasonality.

Leads Slip Through the Cracks

Qualified leads slip away because you can’t respond fast enough.

Leads Slip Through the Cracks

Qualified leads slip away because you can’t respond fast enough.

Leads Slip Through the Cracks

Qualified leads slip away because you can’t respond fast enough.

No Single Source of Truth

You can't make data-led decisions because there is no single source of truth.

No Single Source of Truth

You can't make data-led decisions because there is no single source of truth.

No Single Source of Truth

You can't make data-led decisions because there is no single source of truth.

Your Team Can’t Be Everywhere

Your team is pulled in every direction and can’t be everywhere at once.

Your Team Can’t Be Everywhere

Your team is pulled in every direction and can’t be everywhere at once.

Your Team Can’t Be Everywhere

Your team is pulled in every direction and can’t be everywhere at once.

AI and automation are no longer optional.

They are how leading operators grow NOI.

Solution

Run your buildings at full speed

Vinny responds instantly to every lead, maintenance issue, and renewal - slashing admin time in half and filling units in weeks, not months.

Lead to Lease

Convert more leads with instant qualification, automated viewings, and faster leasing cycles.

Customer Care & Maintenance

Resolve resident questions, tickets, and maintenance issues instantly with consistent, 24/7 responses in your brand voice.

Renewals & Retention

Increase retention and reduce arrears with proactive rent reminders, smart arrears recovery, and real-time visibility across every tenancy.

Data & Analytics

Get real-time portfolio visibility to make smarter decisions and grow income with clarity.

Lead to Lease

Double your lead-to-lease conversion rate

✔️ Automatically qualify and score new leads. ✔️ Book viewings directly into your team’s calendar. ✔️ Send automated reminders to boost show-up rates. ✔️ Follow up instantly after viewings to increase conversions. ✔️ Collect and verify pre-tenancy documents with zero admin. ✔️ Run referencing and tenant vetting automatically. ✔️ Issue digital contracts and collect deposits seamlessly. ✔️ Sync all leasing data with your CRM or PMS in real time.

Lead to Lease

Double your lead-to-lease conversion rate

Lead to Lease

Double your lead-to-lease conversion rate

Lead to Lease

Double your lead-to-lease conversion rate

Lead to Lease

Double your lead-to-lease conversion rate

Customer Care & Maintenance

Instant issue resolution that frees your team from the inbox

✔️ Instantly reply to every inbound message - email, SMS, or WhatsApp. ✔️ Maintain your brand voice across every channel and response. ✔️ Respond 24/7, in over 200 languages. ✔️ Automatically clear repetitive queries (Wi-Fi, bin days, parking). ✔️ Triage maintenance issues in real time. ✔️ Escalate tasks to Ops teams or contractors automatically. ✔️ Track progress and completion directly within your PMS or CRM. ✔️ Automate cyclical compliance checks and reminders. ✔️ Log and report accidents or incidents automatically. ✔️ Manage and monetise resident community engagement. ✔️ Sync all communications, work orders, and compliance data in one place.

Graphic showing Vinny handling a resident maintenance request. The top section displays various connected messaging channels such as WhatsApp, Gmail, Outlook, and Messenger. Below, a resident message says, ‘Help, I have a water leak!!’ Vinny replies in a green chat bubble: ‘Sorry to hear that, Rory — let’s get our emergency plumber booked to come and take a look. Please pick a time that works for you.’ On the right, a Vinny-branded scheduling calendar shows available appointment slots for the resident to choose from.

Customer Care & Maintenance

Instant issue resolution that frees your team from the inbox

Customer Care & Maintenance

Instant issue resolution that frees your team from the inbox

Customer Care & Maintenance

Instant issue resolution that frees your team from the inbox

Customer Care & Maintenance

Instant issue resolution that frees your team from the inbox

Renewals & Retention

Drive higher retention, fuller buildings, and stronger NOI

✔️ Send automated rent reminders to reduce missed payments. ✔️ Spot at-risk tenants early with predictive analytics. ✔️ Automate arrears chasing and set up repayment plans. ✔️ View all arrears communication and history in one place. ✔️ Sync payments in real time with your PMS or accounting system. ✔️ Proactively manage renewals with timely, personalised offers. ✔️ Auto-generate renewal contracts and collect digital signatures. ✔️ Integrate payments directly into renewal workflows. ✔️ Track upcoming lease expiries and forecast retention. ✔️ Manage end-of-tenancy tasks and refill units before they’re vacant. ✔️ Use smart alerts to stay ahead of cashflow or renewal risks.

Renewals & Retention

Drive higher retention, fuller buildings, and stronger NOI

Renewals & Retention

Drive higher retention, fuller buildings, and stronger NOI

Renewals & Retention

Drive higher retention, fuller buildings, and stronger NOI

Renewals & Retention

Drive higher retention, fuller buildings, and stronger NOI

Data & Analytics

Turn your property data into smarter, faster decisions

✔️ A single source of truth for leasing, customer care, finance, and renewals data across your portfolio. ✔️ Real-time dashboards showing portfolio performance at a glance. ✔️ Automated reporting on occupancy, response times, and renewals. ✔️ Site, team, and contractor benchmarking to track performance gaps. ✔️ Predictive insights to forecast demand and optimise pricing. ✔️ Alerts for anomalies or issues before they impact residents. ✔️ Custom analytics views tailored to KPIs that matter most. ✔️ Integration with existing PMS and communication tools. ✔️ Data visualisation tools for clearer, faster decision-making. ✔️ Portfolio-level trends to guide investment and operational strategy.

Graphic showcasing Vinny’s analytics and reporting features. The top section displays various connected data sources represented by icons for charts, reports, and CSV exports on a green gradient background. Below, a dashboard view highlights two analytics modules: ‘Top negotiators,’ showing viewing-to-tenancy conversion rates with bar charts for individual team members, and ‘Most valuable channels,’ comparing enquiry activity over time across WhatsApp, Email, and property portals using line graphs and performance percentages.

Data & Analytics

Turn your property data into smarter, faster decisions

Data & Analytics

Turn your property data into smarter, faster decisions

Data & Analytics

Turn your property data into smarter, faster decisions

Data & Analytics

Turn your property data into smarter, faster decisions

Features

Enterprise-grade AI, security, support, and onboarding

Deploy Vinny in hours across your existing tools, teams, and workflows — no rip-and-replace, no downtime.

Brand Safe

Every conversation aligns to your brand: friendly, professional, or empathetic, and remains factual and compliant.

Brand Safe

Every conversation aligns to your brand: friendly, professional, or empathetic, and remains factual and compliant.

Brand Safe

Every conversation aligns to your brand: friendly, professional, or empathetic, and remains factual and compliant.

Brand Safe

Every conversation aligns to your brand: friendly, professional, or empathetic, and remains factual and compliant.

Brand Safe

Every conversation aligns to your brand: friendly, professional, or empathetic, and remains factual and compliant.

Interface showing a 'Selecting Language' status and a ‘Language Selected’ confirmation. Below, a grid of selectable country flags including the UK, Germany, Spain, India, Poland, Netherlands, France, Italy, Russia, and Hungary, representing available language options. Gradient bars sit beneath the selection panel.

Active 24/7 and Multi-Lingual

Vinny is active 24/7 with 99.99% uptime and fluency in every language so you always deliver human quality support.

Active 24/7 and Multi-Lingual

Vinny is active 24/7 with 99.99% uptime and fluency in every language so you always deliver human quality support.

Active 24/7 and Multi-Lingual

Vinny is active 24/7 with 99.99% uptime and fluency in every language so you always deliver human quality support.

Active 24/7 and Multi-Lingual

Vinny is active 24/7 with 99.99% uptime and fluency in every language so you always deliver human quality support.

Active 24/7 and Multi-Lingual

Vinny is active 24/7 with 99.99% uptime and fluency in every language so you always deliver human quality support.

Three security and compliance badges displayed side by side: SOC 2 (AICPA), GDPR Compliant, and ISO 27001 Information Security Management certification.

Secure and Compliant

SOC 2, ISO 27001, and GDPR compliant — giving your teams airtight data security from day one.

Secure and Compliant

SOC 2, ISO 27001, and GDPR compliant — giving your teams airtight data security from day one.

Secure and Compliant

SOC 2, ISO 27001, and GDPR compliant — giving your teams airtight data security from day one.

Secure and Compliant

SOC 2, ISO 27001, and GDPR compliant — giving your teams airtight data security from day one.

Secure and Compliant

SOC 2, ISO 27001, and GDPR compliant — giving your teams airtight data security from day one.

Hands-on Support

Dedicated success team available 24/7/365 — working alongside your team to keep operations running fast.

Hands-on Support

Dedicated success team available 24/7/365 — working alongside your team to keep operations running fast.

Hands-on Support

Dedicated success team available 24/7/365 — working alongside your team to keep operations running fast.

Hands-on Support

Dedicated success team available 24/7/365 — working alongside your team to keep operations running fast.

Hands-on Support

Dedicated success team available 24/7/365 — working alongside your team to keep operations running fast.

Fast Onboarding

Go live in hours — fully aligned with your systems, workflows, brand tone, and operating model.

Fast Onboarding

Go live in hours — fully aligned with your systems, workflows, brand tone, and operating model.

Fast Onboarding

Go live in hours — fully aligned with your systems, workflows, brand tone, and operating model.

Fast Onboarding

Go live in hours — fully aligned with your systems, workflows, brand tone, and operating model.

Fast Onboarding

Go live in hours — fully aligned with your systems, workflows, brand tone, and operating model.

Connect to your Stack

Connects instantly to your PMS, CRM, and communication stack — fitting into your workflows from day one.

Connect to your Stack

Connects instantly to your PMS, CRM, and communication stack — fitting into your workflows from day one.

Connect to your Stack

Connects instantly to your PMS, CRM, and communication stack — fitting into your workflows from day one.

Connect to your Stack

Connects instantly to your PMS, CRM, and communication stack — fitting into your workflows from day one.

Connect to your Stack

Connects instantly to your PMS, CRM, and communication stack — fitting into your workflows from day one.

Advantages

Why property operators choose Vinny

Built for real-world property operations, proven, compliant, and reliable at scale.

Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.
Human quality communication
Natural, consistent conversations across Voice, WhatsApp, Chat, and Email that match your brand tone.
Dynamic language switching
Automatically identifies and responds in each customer’s preferred language.
Strict guardrails
Predictable AI behaviour with safeguards that keep responses on policy.
Smart escalations
When a case needs human judgement, Vinny hands it to your team with full context so they can step in quickly.
Secure by default
Refuses sensitive or unauthorised requests, protecting your data and your team at all times.
Factual and consistent
Daily quality audits ensure every AI interaction stays accurate, compliant, and on-brand.
Integrates with your stack
Direct PMS, CRM, and messaging integrations so you can upgrade operations without changing systems.

Testimonials

What our customers say

Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.

Alvaro Vallespin Terry

Head of Sales & Technology

GravityCo

Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.

Alvaro Vallespin Terry

Head of Sales & Technology

GravityCo

Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.

Alvaro Vallespin Terry

Head of Sales & Technology

GravityCo

Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.

Alvaro Vallespin Terry

Head of Sales & Technology

GravityCo

Vinny boosted our sales velocity by 5X and doubled our conversion rates. It's an integral part of how we scale efficiently.

Alvaro Vallespin Terry

Head of Sales & Technology

GravityCo

A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.

Amit Kumar

Head of Operations, UK

Heimstaden

A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.

Amit Kumar

Head of Operations, UK

Heimstaden

A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.

Amit Kumar

Head of Operations, UK

Heimstaden

A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.

Amit Kumar

Head of Operations, UK

Heimstaden

A piece of advice if you use Vinny, get a new pair of shoes because you'll never be at your desk.

Amit Kumar

Head of Operations, UK

Heimstaden

200,000+

Homes trust Vinny

200,000+

Homes trust Vinny

200,000+

Homes trust Vinny

200,000+

Homes trust Vinny

200,000+

Homes trust Vinny

10,000+

hours of Vinny powered conversation

10,000+

hours of Vinny powered conversation

10,000+

hours of Vinny powered conversation

10,000+

hours of Vinny powered conversation

10,000+

hours of Vinny powered conversation

With Vinny, our team are spending less time on admin but occupancy is up and so is resident satisfaction.

Lucia Choi

Head of Marketing

LifeX

With Vinny, our team are spending less time on admin but occupancy is up and so is resident satisfaction.

Lucia Choi

Head of Marketing

LifeX

With Vinny, our team are spending less time on admin but occupancy is up and so is resident satisfaction.

Lucia Choi

Head of Marketing

LifeX

With Vinny, our team are spending less time on admin but occupancy is up and so is resident satisfaction.

Lucia Choi

Head of Marketing

LifeX

With Vinny, our team are spending less time on admin but occupancy is up and so is resident satisfaction.

Lucia Choi

Head of Marketing

LifeX

It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.

Bhavin Thakrar

Director

Venture Residential

It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.

Bhavin Thakrar

Director

Venture Residential

It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.

Bhavin Thakrar

Director

Venture Residential

It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.

Bhavin Thakrar

Director

Venture Residential

It's like having two extra people on the team. It's freed up time to provide that extra level of care for our landlords and tenants.

Bhavin Thakrar

Director

Venture Residential

Read Case Studies

Impact across your whole portfolio

From faster leasing to reduced admin and quicker maintenance resolutions — Vinny delivers measurable gains in weeks, not quarters.

<10-second replies

Always-on responsiveness that accelerates leasing and eliminates inbox backlog.

<10-second replies

Always-on responsiveness that accelerates leasing and eliminates inbox backlog.

<10-second replies

Always-on responsiveness that accelerates leasing and eliminates inbox backlog.

<10-second replies

Always-on responsiveness that accelerates leasing and eliminates inbox backlog.

<10-second replies

Always-on responsiveness that accelerates leasing and eliminates inbox backlog.

4x faster leasing

76% shorter cycles, stronger occupancy, less revenue left on the table.

4x faster leasing

76% shorter cycles, stronger occupancy, less revenue left on the table.

4x faster leasing

76% shorter cycles, stronger occupancy, less revenue left on the table.

4x faster leasing

76% shorter cycles, stronger occupancy, less revenue left on the table.

4x faster leasing

76% shorter cycles, stronger occupancy, less revenue left on the table.

3× higher lead-to-tenancy conversion

Turn more enquiries into residents with faster, consistent follow-up.

3× higher lead-to-tenancy conversion

Turn more enquiries into residents with faster, consistent follow-up.

3× higher lead-to-tenancy conversion

Turn more enquiries into residents with faster, consistent follow-up.

3× higher lead-to-tenancy conversion

Turn more enquiries into residents with faster, consistent follow-up.

3× higher lead-to-tenancy conversion

Turn more enquiries into residents with faster, consistent follow-up.

65% less manual admin

Free your team from repetitive tasks so they can focus on higher-value work.

65% less manual admin

Free your team from repetitive tasks so they can focus on higher-value work.

65% less manual admin

Free your team from repetitive tasks so they can focus on higher-value work.

65% less manual admin

Free your team from repetitive tasks so they can focus on higher-value work.

65% less manual admin

Free your team from repetitive tasks so they can focus on higher-value work.

60%+ of issues resolved without escalation

Triage, categorise, and route tickets to the right resolution instantly.

60%+ of issues resolved without escalation

Triage, categorise, and route tickets to the right resolution instantly.

60%+ of issues resolved without escalation

Triage, categorise, and route tickets to the right resolution instantly.

60%+ of issues resolved without escalation

Triage, categorise, and route tickets to the right resolution instantly.

60%+ of issues resolved without escalation

Triage, categorise, and route tickets to the right resolution instantly.

Resolve issues 3× faster

Resolve tickets and issues in a fraction of the time to keep residents satisfied.

Resolve issues 3× faster

Resolve tickets and issues in a fraction of the time to keep residents satisfied.

Resolve issues 3× faster

Resolve tickets and issues in a fraction of the time to keep residents satisfied.

Resolve issues 3× faster

Resolve tickets and issues in a fraction of the time to keep residents satisfied.

Resolve issues 3× faster

Resolve tickets and issues in a fraction of the time to keep residents satisfied.

Vinny is purpose built for property

Created by property experts and operators, Vinny delivers growth for every property business and asset portfolio.